(Remote – U.S.)
🧾 About the Role
Cennox is hiring a mid-level Product Support Specialist to provide hands-on technical support for cash recycler systems (Glory, Hitachi, Cennox Recycler Max). This role combines helpdesk support, product training, documentation, and escalation management — perfect for someone with a strong electromechanical background and solid communication skills.
âś… Position Highlights
• $ Salary not listed
• Full-time
• 100% Remote (U.S. only) with travel (3–5 days per trip)
• Service department | Mid-level role
• Deep troubleshooting and field training responsibilities
📋 What You’ll Own
• Deliver phone/email support to technicians and clients
• Troubleshoot recycler hardware/software and escalate when needed
• Support field deployments and guide techs through installations
• Maintain service logs and update technical documentation
• Conduct technician training (classroom + in-field)
• Collaborate with engineering to improve product performance
• Monitor ATM and remote monitoring software systems
• Identify root causes and suggest service improvements
🎯 Must-Have Traits
• 2+ years supporting Glory, Hitachi, or similar cash recycler systems
• Strong troubleshooting, diagnostic, and problem-solving skills
• Experience with schematics, service manuals, and diagnostic tools
• Confident trainer with strong communication and documentation skills
• Proficient in Microsoft Office (especially Excel, Outlook, PowerPoint)
• Comfortable working independently under pressure
• Valid travel flexibility (required for fieldwork and training trips)
đź’» Remote Requirements
• Dedicated home setup with reliable internet
• Strong organizational and multitasking ability
• Must be comfortable working in a hybrid virtual/on-site support model
• Certifications like CompTIA A+ are a plus
💡 Why It’s a Win for Remote Job Seekers
• You’ll get to own your role and shape technician success
• Blend hands-on field knowledge with strategic tech support
• Grow into a key team contributor while maintaining flexibility
• Inclusive workplace that values continuous learning and collaboration
✍️ Call to Action
If you’re a tech-savvy problem solver with deep product knowledge and a gift for teaching others, apply now and help elevate Cennox’s field operations to the next level.