(Remote – U.S.)
🧾 About the Role
Cennox is hiring a Partner Network Agent to support service requests, resolve technical issues, and build trust with both internal teams and external partners. If you’re a strong communicator, tech-savvy, and thrive in fast-paced environments, this could be your ideal next step.
✅ Position Highlights
• Full-time
• Entry-level
• 100% Remote (U.S. only)
• Strong emphasis on communication and customer care
• Room for growth, mentorship, and ongoing training (30+ hours/quarter)
📋 What You’ll Own
• Manage and close service tickets quickly and accurately
• Respond to inbound phone and email requests
• Troubleshoot technical issues using sound judgment
• Track work quality via scorecards and review sessions
• Participate in team-wide performance reviews and initiatives
• Take on additional team projects and contribute to continuous improvement
🎯 Must-Have Traits
• 1+ year in a customer service role
• Solid technical support experience preferred
• Strong written and verbal communication skills
• Organized, accurate, and cool under pressure
• Familiarity with Microsoft Office Suite (especially Excel and Outlook)
• Fast learner with a problem-solving mindset
💻 Remote Requirements
• Reliable internet connection and home office setup
• Ability to focus for extended periods
• Comfortable with CRM and internal ticketing tools
💡 Why It’s a Win for Remote Job Seekers
• Support-focused, team-driven culture
• Clear goals and measurable progress
• Learn on the job and grow into advanced roles
• Inclusive workplace with equal opportunity values
• Competitive compensation and stability
✍️ Call to Action
If you’re a dependable multitasker who loves helping people and solving problems, this could be your lane. Apply now and become a key part of the Cennox partner network team.