(Fully Remote – U.S.)
🧾 About the Role
Union Home Mortgage is hiring a Payment Assistance Specialist to support borrowers in managing delinquent mortgage accounts. You’ll help customers navigate repayment options, explain assistance programs, and maintain strong, respectful communication—empowering them toward financial recovery and home retention.
✅ Position Highlights
• Full-time, Fully Remote (U.S.-based only)
• Schedule: Monday–Friday, 10:00 AM – 7:00 PM EST
• Occasional evening and Saturday shifts
• Supportive, inclusive company culture that celebrates diversity
• Help homeowners stay in their homes or explore alternatives to foreclosure
📋 What You’ll Own
• Handle inbound/outbound calls, emails, and online chats with borrowers
• Collect payments, promise-to-pay commitments, and set up repayment plans
• Guide borrowers through available home retention and hardship programs
• Enter accurate financial and customer data
• Inform customers of non-retention options, when appropriate
• Contact and support borrowers impacted by FEMA-declared disasters
• Follow up on prior borrower commitments
• Ensure compliance with FDCPA and investor/agency guidelines
• Support administrative and clerical projects as needed
🎯 Must-Have Traits
• High School Diploma required
• Previous admin or call center experience
• Strong communication and interpersonal skills
• Familiar with Microsoft Office, Outlook, and Excel
• Organized, analytical, and detail-oriented
• Able to understand basic financial concepts (cash flow, repayment terms)
• Professional phone presence with a customer-first mindset
💻 Remote Requirements
• Reliable high-speed internet
• Professional, quiet home workspace
• Ability to work standard Eastern Time business hours
💡 Why It’s a Win for Remote Job Seekers
At UHM, you won’t just be taking calls—you’ll be helping people hold onto their homes. With a mission rooted in trust and inclusion, plus a team that values equity and belonging, you’ll find meaningful work backed by strong values and upward mobility.
✍️ Call to Action
If you’re ready to bring compassion, structure, and real impact to the mortgage space, apply today and join a team where every borrower knows #UBelongAtUHM.