(Remote – U.S.)
🧾 About the Role
One80 Intermediaries is hiring a Bilingual Customer Service Representative fluent in Spanish and English to serve as the first point of contact for customers, agents, and clients across the U.S. and Canada. You’ll provide insurance-related support by phone and online, process policy documents, and help maintain high service standards for financial institutions. Paid training and continued guidance provided.
✅ Position Highlights
• Pay Rate: $16.00/hour + discretionary bonus
• Employment Type: Full-Time
• Schedule:
– Monday–Friday, 10:30 AM–7:00 PM CT
– or Tuesday–Friday, 10:30 AM–7:00 PM CT & Saturday, 7:00 AM–4:00 PM CT
• Comprehensive benefits: Medical, dental, vision, life, disability
• Paid time off + paid holidays
• Remote from anywhere in the U.S.
📋 What You’ll Own
• Answer inbound and outbound calls from customers, agents, and clients
• Resolve insurance-related inquiries and ensure data accuracy
• Research and follow up to confirm insurance requirements are met
• Enter accurate customer and policy information into internal systems
• Support other departments as needed
• Maintain productivity, quality, and security standards
🎯 Must-Have Traits
• Fluent in English and Spanish (spoken and written)
• High school diploma or equivalent
• Minimum 6 months of customer service experience
• Reliable availability for required weekday and weekend shifts
• Strong grammar, spelling, and communication skills
• Organized, attentive to detail, and calm under pressure
💻 Remote Requirements
• Must have reliable internet and a quiet, dedicated workspace
• Ability to attend virtual training sessions and ongoing coaching
• Must follow company policies to maintain data security and confidentiality
💡 Why It’s a Win for Remote Job Seekers
• Steady full-time role with predictable schedule
• Work-from-home flexibility with structured training
• Join a fast-growing firm ranked Top 15 U.S. Broker in 2024
• Serve customers in both Spanish and English, adding value daily
• Solid benefits package and room to grow
✍️ Call to Action
Ready to bring your bilingual talent to a trusted industry leader? Apply now to join One80 Intermediaries as a Bilingual Customer Service Representative and support financial institutions with care, accuracy, and professionalism.