(Remote – AZ, FL, or TN Only)
🧾 About the Role
Loews Hotels & Co is hiring remote Guest Services Agents to join their Contact Engagement Center (CEC) team. You’ll be the first point of contact for guests calling in with questions, requests, or reservations—providing a polished, professional experience every time. This is a full-time, work-from-home role for candidates based in Arizona, Florida, or Tennessee. Target start: August 2025.
âś… Position Highlights
• Role: Guest Services Agent – PM Shifts
• Location: Remote (AZ, FL, or TN only)
• Start Date: August 2025
• Schedule: Full-Time – Evenings/PM Shifts
• Department: Loews Reservations Center (CEC)
• Industry: Hospitality / Hotel Guest Services
• Pay: Not listed
• Employer: Loews Hotels & Co
📋 What You’ll Own
• Handle incoming calls, texts, and guest requests
• Assist guests with everything from directions to in-room services
• Document all requests clearly and accurately in the system
• Coordinate with hotel departments like Engineering, Housekeeping, Valet, and Security
• Share hotel-specific knowledge, amenities, and local events with guests
• Offer helpful, efficient service without transferring calls unnecessarily
• Record and follow through on wake-up calls, maintenance requests, and more
• Resolve complaints and escalate when needed
• Represent the Loews brand with warmth, clarity, and professionalism
🎯 Must-Have Traits
• High School Diploma or GED
• 1–2 years of customer-facing experience (hospitality or sales preferred)
• Friendly, polished phone presence and excellent communication skills
• Strong computer proficiency (Microsoft Office, email, basic Excel/Word)
• Comfortable using hospitality software and multi-system platforms
• Adaptable, professional, self-motivated, and organized
• Ability to maintain composure and sound decision-making under pressure
• Respect for guest privacy and internal confidentiality
• Ability to work evenings and weekends as required
đź’» Remote Requirements
• Must live in AZ, FL, or TN
• Reliable home internet and quiet workspace
• Willingness to complete remote training and follow all company procedures
💡 Why It’s a Win for Remote Job Seekers
Loews Hotels & Co is a family-owned luxury hospitality brand that values individuality, community, and genuine care. As a remote team member, you’ll enjoy the freedom of working from home while being part of a dynamic, people-first culture that’s deeply rooted in hospitality excellence.
🧾 Benefits Include
• Medical, dental, and wellness benefits
• Paid vacation, sick days, and holidays
• 401(k) with company match
• Employee hotel discounts
• Remote work policy
• Ongoing learning and development
• Inclusive, mission-driven workplace
✍️ Call to Action
Bring warmth and professionalism to every guest interaction from the comfort of your home. Apply now to become a remote Guest Services Agent and help create memorable Loews experiences—one call at a time.