(Remote â Washington, DC Metro)
𧞠About the Role
Cogent Infotech is hiring a Customer Success Specialist to serve as the âvoice of the userâ and ensure customers get the most out of their technology solutions. Youâll provide one-on-one support, facilitate product adoption, and work cross-functionally to improve the user experience. This is a full-time remote contract role supporting users in the Washington, DC Metro area.
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Position Highlights
⢠Salary range: $55,000 â $125,000/year (based on experience)
⢠Full-time, fully remote (Washington, DC Metro-based preferred)
⢠Contract role with benefits
⢠High-impact user-facing role
⢠Requires ability to obtain a U.S. Secret Clearance
đ What Youâll Own
⢠Deliver responsive application support and training to end users
⢠Guide one-on-one sessions to help customers adopt products
⢠Escalate critical concerns and advocate for the user internally
⢠Collaborate with engineering and product teams to enhance functionality
⢠Document support issues to improve team knowledge and processes
⢠Track SLA metrics, resolution times, and customer satisfaction
⢠Participate in product testing and feedback cycles
đŻ Must-Have Traits
⢠Associateâs degree (Bachelorâs preferred) in Computer Science, Business, or related
⢠2+ years in customer success or support, ideally in tech or SaaS
⢠Strong communication, problem-solving, and critical thinking skills
⢠Comfort using MS Word, Excel, Google Workspace, and similar tools
⢠Quick to learn new tech and IT trends
⢠Must be able to obtain a Public Trust or Secret-level security clearance
đ Preferred Qualifications
⢠Bachelorâs degree
⢠ITIL 4 Foundation or CompTIA A+ certification
⢠Previous support experience in a product or data-driven environment
đť Remote Requirements
⢠Must reside in or be able to work U.S. hours (DC Metro preferred)
⢠Reliable internet and workspace for secure remote support
⢠Clearance-eligible (U.S. Secret or higher required for some projects)
đĄ Why Itâs a Win for Remote Job Seekers
Youâll join a company at the forefront of digital transformationâserving Fortune 500 firms and federal/state agenciesâwhile working fully remote. Cogent offers career growth, training, and exposure to cutting-edge tech. You wonât just be supporting usersâyouâll be shaping better tools and experiences.
âď¸ Call to Action
Apply today and become the bridge between users and the solutions they need. Join a team that believes in growth, innovation, and meaningful connection.