(Remote – U.S.)
🧾 About the Role
Enumerate is hiring a Customer Onboarding Manager to guide new clients through successful product implementation and adoption. You’ll serve as the client’s primary contact during the onboarding phase, working across departments to deliver a smooth, timely, and satisfying experience. This full-time remote role offers a base salary plus bonus, with an estimated total compensation (OTE) of $55,000–$70,000/year.
✅ Position Highlights
• OTE: $55,000–$70,000/year (base + bonus)
• Employment type: Full-time (Permanent)
• Department: Onboarding
• Fully remote (U.S. based)
• Reports to: Lisa Duenas
📋 What You’ll Own
• Serve as the main point of contact for new clients during onboarding
• Guide customers through implementation of Enumerate’s software (Central, Engage, and Payments)
• Deliver product training and ensure adoption of platform features
• Monitor onboarding progress, resolve Tier 1 support needs, and track key milestones
• Collaborate with Sales, Implementation, Customer Success, and Product teams
• Document and maintain accurate onboarding records
• Propose process improvements to enhance the onboarding experience
• Participate in project scoping and resource planning discussions
🎯 Must-Have Traits
• 2–4 years in onboarding, customer success, or similar client-facing roles (preferably SaaS)
• Proven ability to manage multiple clients and competing priorities
• Strong communication and client relationship skills
• Familiarity with project management and onboarding tools
• U.S.-based and authorized to work in the United States
✨ Nice to Have
• Bachelor’s degree in a relevant field (preferred but not required)
• Ability to travel up to 5% as needed
💻 Remote Requirements
• Reliable internet connection
• Professional, quiet work-from-home setup
💡 Why It’s a Win for Remote Job Seekers
• Competitive base + bonus compensation
• Work with a fast-growing SaaS + Services + Payments company
• Make a direct impact on customer experience and satisfaction
• Collaborate with experienced, cross-functional teams
• Join a company growing 25–30% YoY in the property tech space
✍️ Call to Action
Ready to help new clients start strong? Join Enumerate and play a pivotal role in delivering a modern onboarding experience to communities across America. Apply now to lead, guide, and grow with us.