(Remote β U.S.)
π§Ύ About the Role
Enumerate is hiring a Customer Support Specialist to deliver outstanding service and technical guidance to users of our property management software. Youβll serve as the first point of contact for customer issues, offering prompt, professional assistance via Zendesk and phone while collaborating with internal teams to resolve challenges and improve the customer experience.
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Position Highlights
β’ Salary: $45,000β$50,000/year
β’ Employment type: Full-time (Permanent)
β’ Remote across the U.S.
β’ Department: Support
π What Youβll Own
β’ Respond to customer questions and support requests via phone and Zendesk
β’ Troubleshoot software issues and offer product guidance
β’ Maintain accurate case records and ensure timely follow-up
β’ Use strong communication and de-escalation skills in high-stress scenarios
β’ Collaborate with other teams to share insights and escalate when necessary
β’ Monitor trends and provide customer feedback to leadership
β’ Contribute to maintaining a high standard of service delivery
π― Must-Have Traits
β’ Minimum 2 years of experience in a customer support or service role
β’ Excellent communication (verbal and written) and interpersonal skills
β’ Experience managing multiple cases in a fast-paced environment
β’ Strong problem-solving skills and a proactive attitude
β’ U.S.-based with authorization to work in the United States
β¨ Preferred
β’ Experience using Zendesk and Microsoft Office
β’ Familiarity with accounting or property management terminology
π» Remote Requirements
β’ Reliable home internet connection
β’ Quiet, professional remote work environment
π‘ Why Itβs a Win for Remote Job Seekers
β’ Competitive salary
β’ Remote flexibility with U.S.-based support team
β’ Work in a fast-growing SaaS + Services + Payments company
β’ Join a mission-driven team modernizing property management
β’ Gain exposure to a thriving industry growing 25β30% YoY
βοΈ Call to Action
Ready to help transform how communities operate? Apply now and bring your customer service skills to Enumerateβwhere innovation meets support.