(Remote β U.S.)
π§Ύ About the Role
Velera, a leading credit union service organization and fintech solutions provider, is hiring a Collection Representative to manage and recover charged-off accounts through negotiation, skip tracing, and regulatory-compliant methods. If youβve got collections or sales experience and strong communication skills, this full-time remote position could be a fit.
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Position Highlights
β’ Pay: $15.00 to $18.03/hour (based on experience)
β’ Employment type: Full-time
β’ Remote across the U.S.
β’ Department: Collections
π What Youβll Own
β’ Manage a portfolio of charged-off accounts
β’ Use skip tracing and strategic outreach to locate and contact consumers
β’ Negotiate payment terms or full settlements
β’ Follow up on accounts, close resolved cases, and recommend next steps
β’ Support teammates with second voice calls when needed
β’ Maintain accurate, compliant documentation
β’ Stay current on FDCPA regulations
β’ Participate in monthly training to sharpen skills
β’ Deliver a consistent, respectful, and results-driven experience
π― Must-Have Traits
β’ High school diploma or GED
β’ Minimum 1 year of collections or sales experience preferred
β’ Excellent negotiation and listening skills
β’ Able to maintain compliance while meeting performance goals
β’ Strong documentation and multitasking abilities
β’ Comfortable in a fast-paced, team-oriented virtual environment
π» Remote Requirements
β’ Quiet, private home office space
β’ Stable high-speed internet connection
β’ Must meet basic tech and communication requirements
π‘ Why Itβs a Win for Remote Job Seekers
β’ Competitive wages with room for performance growth
β’ Medical, dental, vision, and mental health support
β’ PTO, holidays, and volunteer time off
β’ 401(k) with employer match
β’ Maternity, parental, and family leave
β’ Tuition reimbursement, wellness programs, and more
β’ Inclusive company culture that values your voice and contributions
βοΈ Call to Action
Ready to help people while recovering debt with care and precision? Bring your skills to Veleraβs dynamic remote collections team. Apply now and turn every call into a chance to make a difference.