(Remote – U.S.)
🧾 About the Role
Workit Health is transforming addiction recovery through compassionate, on-demand telemedicine care. As a Member Experience Specialist, you’ll be the first line of support for individuals seeking help. You’ll guide them through enrollment and ongoing engagement, helping reduce stigma while increasing access to judgment-free, evidence-based care.
Compensation: $21.00/hr
Schedule: Monday–Friday, 9:00 AM–5:30 PM EST
Employment Type: Full-time
Location: Remote (U.S. only)
✅ Position Highlights
• $21.00/hr
• Fully remote, U.S. based
• Mission-driven work that changes lives
• Comprehensive benefits and generous time off
• 401(k) with match and paid parental leave
📋 What You’ll Own
• Be the go-to contact for members throughout their recovery journey
• Provide support via phone, chat, and email with empathy and accuracy
• Educate members and prospects on the Workit Health program
• Troubleshoot access issues, resolve concerns, and increase engagement
• Track metrics tied to member satisfaction, engagement, and productivity
• Stay fluent in the Workit Health app and program offerings
• Uphold company values and mission in all member interactions
🎯 Must-Have Traits
• 2+ years in healthcare, customer service, or inside sales (metrics-driven)
• Passion for supporting people in recovery and underserved communities
• Strong verbal and written communication across channels
• Detail-oriented with the ability to juggle multiple tasks
• Bachelor’s degree in human services, business, or related field preferred
• Experience in addiction recovery (personal or professional) welcomed
💻 Remote Requirements
• U.S. resident with reliable internet and a quiet home workspace
• Ability to work standard business hours in EST
💡 Why It’s a Win for Remote Job Seekers
• Be part of a movement destigmatizing addiction and improving access to care
• 5 weeks PTO, 11 paid holidays, and flexible scheduling
• Full medical, dental, vision coverage + dependent premium support
• 12-week paid parental leave and professional growth opportunities
• Inclusive culture, ERGs, and recovery-informed leadership
✍️ Call to Action
If you’re passionate about helping people heal and want to work with a team that values humanity, purpose, and innovation—apply now. Whether you’re in recovery or not, you’ll be making a real impact.