(Remote – VA, NC, SC, FL, AL, TN Only)
🧾 About the Role
Eagle Tele-Services is looking for problem-solvers with sharp instincts and strong customer service skills to join their Emergency Road Service response team. As a Roadside Support Specialist, you’ll be the first point of contact for commercial trucking clients needing fast and efficient roadside assistance across the U.S. and Canada. This fully remote position comes with hands-on training, a fast-paced environment, and an opportunity to grow with a rising name in the logistics support world.
✅ Position Highlights
• Pay: Competitive, with monthly performance bonuses
• Employment: Full-time or part-time
• Schedule: After-hours, nights, weekends (24/7 operation)
• Location: Remote (Only open to residents of VA, NC, SC, FL, AL, TN)
• Health Insurance: 85% employer-paid (FT only)
• Additional: Dental, vision, 401k, and generous OT opportunities
📋 What You’ll Own
• Respond to emergency roadside service (ERS) calls for commercial vehicles
• Identify and locate breakdowns quickly using online mapping tools
• Coordinate with fleets, service vendors, and technicians
• Verify and communicate accurate product info (e.g., tire specs, breakdown data)
• Log detailed call notes and input data into multiple systems
• Resolve issues via phone and email with speed, accuracy, and a customer-first mindset
• Identify errors and key details in dense info
• Maintain focus, urgency, and accuracy in high-pressure situations
🎯 Must-Have Traits
• Typing speed of 40+ WPM
• Fluent English; French bilingual a plus
• Excellent written and verbal communication skills
• Sharp attention to detail
• Comfortable using multiple databases and mapping software
• Problem-solving mentality and self-directed work ethic
• 1–2 years of customer service experience preferred
💻 Remote Requirements
Internet:
• Approved: Cable or Fiber only
• Minimum speed: 30 Mbps down / 4 Mbps up / ≤90ms ping
• Connection: Wired Ethernet only
Hardware:
• Operating System: Windows 10 or macOS
• RAM: 8 GB or more
• CPU: 2000+ benchmark score (check CPUbenchmark.net)
• Monitors: Two 1080p monitors required (external monitor for laptops)
• Storage: SSD preferred, HDD must be 7200 RPM
• Headset: Wired with noise-canceling mic
• Mouse: External mouse required (no trackpads)
💡 Why It’s a Win for Remote Job Seekers
• Fast-paced, engaging work that builds real-world logistics and customer service skills
• Competitive benefits and performance bonuses
• Training and support provided
• A stable, essential service industry that’s always moving
✍️ Call to Action
If you’re cool under pressure, thrive on solving problems, and want a remote job where no two calls are the same, apply now to become a Roadside Support Specialist with Eagle Tele-Services.