💼 Location: Remote (U.S. based)
🕒 Schedule: Monday to Friday, standard business hours (Eastern Time)
💻 Equipment provided, but outbound calls require a personal phone
🧾 About the Role
As a Medical Claim Resolution Specialist, you’ll handle submitted claims to commercial insurance carriers, working to resolve denials, incorrect payments, or delayed processing. This is a fast-paced remote role where detail, follow-through, and multi-tasking are essential.
🏢 About Digitech (A Sarnova Company)
Digitech is a leader in EMS billing and technology solutions. Backed by over three decades of innovation, we use our proprietary platform to help emergency medical services maximize collections and maintain full compliance, delivering tangible results to our clients nationwide.
✅ What You’ll Do
• Work insurance claims that are pending, denied, or improperly paid
• Investigate and resolve claim holds and denials
• Communicate with insurance carriers for corrections, appeals, and necessary documentation
• Process refunds, mail, and email correspondence as needed
• Collaborate with team members and report to management as required
• Maintain timely filing and compliance with insurance rules
🎯 What You’ll Need
• Strong computer skills (MS Outlook, Word, Excel)
• Typing speed of at least 40 WPM
• Ability to meet deadlines while managing high volumes of work
• Experience working in a metrics-based or call-monitored environment is a plus
• Calm, courteous, and effective phone presence
• Strong written and verbal communication
• Excellent attention to detail and organizational skills
• Prior experience in medical billing or insurance follow-up preferred
💡 Why Join Us
• 100% remote role with structured work hours
• Competitive salary (based on experience)
• Full benefits package, including 401(k)
• Inclusive, mission-driven culture that values diversity
• Chance to make a direct impact in the healthcare and EMS industry
If you’re sharp with details, know how to push claims across the finish line, and want to support real-world emergency services—this role was built for you.
Apply now and help us support those who save lives.