📍 Remote (U.S.) | 💼 Call Center | 🗓 Full-Time | 🏥 Healthcare & EMS Billing
🧾 About the Role
Digitech, part of the Sarnova family of companies, is hiring a remote Customer Service Representative to join its high-volume call center. This is a full-time, direct-hire position where you’ll be the voice of the company for patients and EMS clients—resolving issues with professionalism, empathy, and efficiency.
✅ Position Highlights
• 100% remote work
• Full-time, direct-hire
• High-volume inbound calls
• Focused on EMS billing and patient inquiries
• Full training provided
📋 What You’ll Own
• Answer heavy call volume in a remote environment
• Provide empathetic support to patients with billing questions
• Forward calls to appropriate departments when needed
• Troubleshoot account issues and find timely solutions
• Communicate via phone, email, or fax as part of resolution process
• Maintain compliance with HIPAA regulations and client-specific policies
🎯 Must-Have Traits
• Strong multitasking and organization skills
• Excellent verbal communication and phone presence
• Typing speed of at least 40 WPM
• Ability to stay calm under pressure
• Basic Microsoft Office skills (Outlook, Word, Excel)
• Some insurance billing knowledge preferred (training provided)
• High attention to detail and accuracy
• Punctual and dependable work habits
💻 Remote Requirements
• Reliable internet connection
• Quiet, distraction-free home workspace
• Comfort working in fast-paced remote call environments
💡 Why It’s a Win for Remote Job Seekers
• Competitive salary based on experience
• Comprehensive benefits package
• 401(k) plan
• Join a mission-driven team focused on supporting those who save lives
• Inclusive, diverse company culture
✍️ Call to Action
If you thrive in a fast-paced call center environment and have a knack for supporting patients with empathy and precision, this remote opportunity with Digitech could be your next move.