📍 Remote – U.S. | 🕒 Full-time | 💼 Customer Experience
🧾 About the Role
Under Armour is looking for a Senior Customer Service Representative to lead by example and help drive best-in-class support across phone, chat, email, and social media channels. This role supports CSRs through weekly coaching, escalated issue resolution, and process improvement—all while upholding the company’s core values and delivering an unrivaled customer experience.
✅ Position Highlights
• Hourly Pay Range: $20.48–$28.17 (based on experience)
• Employment Type: Full-time
• Location: Remote (U.S. only)
• Schedule: Must be available for evenings and weekends
• Benefits: 401(k) match, health and fitness discounts, paid volunteer days, UA merchandise discounts, parental leave
📋 What You’ll Own
• Coach and support CSRs to maintain quality service across all contact channels
• Provide feedback based on weekly interaction evaluations
• Handle escalated customer issues, ensuring prompt and effective resolution
• Lead team meetings, drive morale-building contests, and promote positive team culture
• Help with onboarding, training, and process updates
• Ensure accurate delivery of brand messaging and policy changes
• Perform opening and closing procedures for the Contact Center
• Stay updated on all product and system developments
🎯 Must-Have Traits
• Exceptional verbal and written communication skills
• Strong interpersonal skills with a coaching mindset
• Ability to adapt quickly in a fast-paced, evolving environment
• Skilled in evaluating processes and proposing improvements
• Intermediate proficiency with PC tools and customer service platforms
💻 Remote Requirements
• Must reside in the U.S.
• Reliable home internet and workspace
• Comfortable working independently and across digital channels
💡 Why It’s a Win for Remote Job Seekers
• Play a leadership role without giving up work-from-home flexibility
• Support a globally recognized brand driven by purpose and performance
• Be part of a values-based team culture that celebrates wins and gives back
• Long-term career development opportunities with a competitive total rewards package
✍️ Call to Action
If you believe in going further, supporting others, and delivering premium service with integrity, join the team at Under Armour and help redefine what customer service excellence looks like.