(Remote – Client-Based)
🧾 Help desk savvy. Customer obsessed. Remote-ready.
🧾 About the Role
As a Customer Service Representative, you’ll be the front line of support—fielding desk tickets, live chat, and emails with precision, patience, and purpose. You’ll solve problems, guide users, and flag opportunities to improve the customer journey. If you know your way around CRMs, love documentation, and can juggle multiple channels without dropping the ball, this one’s for you.
âś… Position Highlights
• Full-time remote position
• Blend of tech support, live chat, and email-based service
• High-impact role with cross-team collaboration
• Projects and ownership beyond daily tickets
📋 What You’ll Own
Help Desk & CRM:
• Handle Tier 0 and Tier 1 tickets, escalate Tier 2–3 with clear handoffs
• Reconcile payment tickets across Stripe, PayPal, and AuthNet
• Categorize spam, manage cancellations, and track course feedback
• Maintain clean, consistent CRM documentation
Chat & Email Support:
• Respond to inquiries via live chat and email with clarity and professionalism
• Assist with subscriptions, technical troubleshooting, and site navigation
• Encourage subscription upgrades and promo opportunities
• Route leads to Sales and track customer sentiment
Cross-Functional Support:
• Follow up on subscription renewals and abandoned cart reports
• Assist with onboarding new clients when needed
• Identify patterns in customer feedback and suggest process improvements
• Draft and send email campaigns to subscribers
• Collaborate on service documentation and internal standards
🎯 What You Bring
• Customer service experience preferred
• Strong written and verbal communication
• Attention to detail and a calm approach under pressure
• CRM familiarity and basic troubleshooting skills
• Fast learner with a flexible mindset
• Drive to deliver a positive, memorable experience to every customer
đź’» Remote Setup Requirements
Internet:
• Primary: 15 Mbps minimum
• Backup: 10 Mbps minimum
• Backup must remain functional during power interruptions
Device:
• Desktop/laptop with i5 processor and 8 GB RAM (minimum)
• Backup: i3 processor or better, must stay online during outages
Workspace:
• Webcam
• Noise-canceling USB headset
• Quiet, dedicated home office
• Smartphone for verification and communication
💡 Why It’s a Win for Remote Job Seekers
This isn’t just answering tickets. It’s owning the experience from inbox to insight. If you’re detail-oriented, proactive, and ready to make customers feel heard and helped, you’ll thrive here.
✍️ Call to Action
Be the voice customers remember—for the right reasons. Apply today and help shape better experiences from behind the screen.