(Full-Time) (Remote – Client-Based)
🦷 Help patients feel heard, informed, and supported—every step of the way.
🧾 About the Role
We’re hiring a Customer Support Representative for our client’s dental team. If you’ve got customer service chops, dental know-how, and the patience of a saint when it comes to phone calls and insurance questions, this role’s calling your name. You’ll be the friendly voice on the other end helping patients understand procedures, schedule appointments, and resolve concerns quickly and kindly.
âś… Position Highlights
• Full-time, remote role
• Direct support to patients in a dental practice setting
• Focus on communication, empathy, and operational coordination
• Ideal for those with dental admin or front office experience
📋 What You’ll Own
• Customer Interaction: Respond to patient inquiries with clarity, care, and professionalism
• Appointment Scheduling: Book and manage appointments, keeping schedules running smoothly
• Insurance Support: Assist with coverage verification and insurance-related questions
• Problem Solving: De-escalate concerns and find solutions fast
• Dental Knowledge: Offer insight into dental services and procedures
• Documentation: Keep detailed records of all patient interactions and resolutions
• Team Collaboration: Partner with dental teams to deliver a seamless experience
• Ongoing Learning: Participate in team meetings and service updates to stay sharp
🎯 What You Bring
• Previous customer service experience, ideally in a dental setting
• Familiarity with dental terms, procedures, and insurance processes
• Strong communication and interpersonal skills
• A calm and clear approach to problem-solving
• Comfort with office software and customer service platforms
đź’» Remote Setup Requirements
Internet:
• 15 Mbps minimum (primary)
• 10 Mbps minimum (backup)
• Backup must function during power outages
Device Specs:
• Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), or Ryzen 5
• 8 GB RAM minimum
• Backup device with equivalent performance
Workspace:
• Webcam
• Noise-canceling USB headset
• Smartphone for communication
• Quiet, dedicated home office
đź’ˇ Why This Role Works
You’re not just helping people—you’re guiding them through their care journey with confidence and clarity. You’ll be the voice of reassurance patients remember long after they hang up.
✍️ Call to Action
If you’ve got a customer-first mindset, dental knowledge, and a knack for keeping things running smoothly, hit apply. Let’s make great patient experiences happen.