Full-Time (Remote – Client-Based)
đź“… Keep patients informed, engaged, and cared for from start to finish.
🧾 About the Role
Our client is looking for a Patient Engagement Specialist with strong dental software knowledge, exceptional people skills, and a talent for keeping operations flowing. You’ll be the bridge between patients, the care team, and the front office—handling scheduling, insurance claims, education, and support. If you know your way around OpenDental (and maybe Dentrix, CurveDental, or EagleSoft too), this could be your perfect fit.
âś… Position Highlights
• Full-time, remote role
• Focused on patient experience and operational flow
• Strong emphasis on software skills and insurance claims knowledge
• Ideal for dental pros who know how to multitask with empathy
📋 What You’ll Own
• Patient Communication: Schedule appointments, answer inquiries, and maintain accurate records
• Insurance Support: Help process claims quickly and accurately for timely reimbursements
• Software Mastery: Use OpenDental and other platforms (Dentrix, EagleSoft, CurveDental, etc.) to manage patient data, appointments, billing, and more
• Appointment Coordination: Maximize provider availability and minimize schedule gaps
• Billing Clarity: Help patients understand treatment costs, insurance coverage, and financial responsibilities
• Education & Engagement: Provide pre- and post-treatment education to support patient compliance and care
• Workflow Optimization: Keep admin processes smooth and efficient behind the scenes
• Detailed Documentation: Maintain accurate records including treatment plans and insurance notes
• Team Collaboration: Work closely with the dental team to ensure seamless care
• Customer Service Excellence: Keep patient satisfaction high with empathy and professionalism
🎯 What You Bring
• 2+ years of experience in a dental or healthcare admin setting
• Must-have: Proficiency with OpenDental
• Nice-to-have: Experience with Dentrix, EagleSoft, CurveDental, or Denticon
• Prior experience processing dental insurance claims preferred
• Strong communication, multitasking, and customer service skills
• A warm, patient-first approach to everything you do
đź’» Remote Setup Requirements
Internet:
• 15 Mbps minimum (primary)
• 10 Mbps minimum (backup)
• Backup must support power outages
Device Specs:
• Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), or Ryzen 5
• 8 GB RAM minimum
• Backup device with equivalent performance
Workspace:
• Webcam
• Noise-canceling USB headset
• Smartphone for verification
• Quiet, private home office
đź’ˇ Why This Role Works
You’ll get to use your technical know-how and your people skills in equal measure. You’re not just managing logistics—you’re shaping patient experiences and helping practices run like clockwork.
✍️ Call to Action
If you know your way around dental software, speak insurance fluently, and love making people feel seen and supported, we’d love to hear from you. Apply now and keep the smiles coming.