(Full-Time – Remote, Client-Based)
🧾 About the Role
CrewBloom is hiring a Customer Support Representative for one of its dental clients. In this role, you’ll be the front line for patient questions, appointment requests, and insurance coordination. If you’re calm under pressure, confident with dental lingo, and enjoy solving problems while making people feel heard, this gig’s for you.
✅ Position Highlights
• Full-time, fully remote
• Client-facing dental support role
• Mix of admin, customer care, and insurance coordination
• Friendly, people-first team culture
• High growth potential in the healthcare support space
📋 What You’ll Own
• Answer inbound patient calls and messages with warmth and clarity
• Help clients understand dental services, procedures, and coverage
• Schedule and manage patient appointments efficiently
• Verify insurance details and walk clients through claims-related concerns
• Document every interaction and keep patient records up to date
• Resolve client concerns quickly and with a problem-solving mindset
• Collaborate with dental professionals and office staff for smooth workflows
• Stay up to date through team meetings and training sessions
🎯 Must-Have Traits
• Prior customer service experience—dental field strongly preferred
• Working knowledge of dental terms, procedures, and insurance workflows
• Great communicator: clear, kind, and easy to understand
• Confident with customer service tools and office software
• Detail-oriented and organized
• Can stay cool when problems pop up
• Curious, coachable, and a strong team player
💻 Remote Requirements
• Primary internet: 15 Mbps+ download
• Backup internet: 10 Mbps+ (must work during outages)
• Primary device: Intel i5 (8th gen+), AMD Ryzen 5, or Intel i3 (10th gen+) with at least 8 GB RAM
• Backup device: Intel i3 (or equivalent), ready for use during power interruptions
• Noise-canceling USB headset, webcam, smartphone
• Quiet, distraction-free workspace at home
💡 Why It’s a Win for Remote Support Pros
You’ll provide crucial patient support without the burnout of front-desk chaos. It’s a people-centered, process-driven role with work-life balance built in. Plus, you’ll gain insight into the dental world—no scrubs required.
✍️ Call to Action
Think you’ve got the voice, the patience, and the smarts to keep a dental practice running smooth behind the scenes? Apply now and help people smile—literally and figuratively.