(Remote – U.S.)
🧾 About the Role
Join Foley, a fast-growing B2B SaaS company transforming how businesses recruit and manage drivers. As a Customer Success Onboarding Specialist, you’ll play a pivotal role in guiding new corporate clients through the implementation of Foley’s compliance and driver management software. You’ll collaborate across departments to ensure a seamless onboarding process, driving adoption, satisfaction, and long-term customer success.
✅ Position Highlights
• Pay: $20.00/hour
• Employment Type: Full-time
• Remote: Fully remote (applicants from AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, and WI encouraged to apply)
• Benefits:
– Medical, dental, and vision coverage
– Generous PTO and holidays
– 401(k) with employer match
– Ongoing learning and career development
– Flexible, supportive work culture
📋 What You’ll Own
• Support onboarding managers in preparing client-facing materials and internal documentation
• Manage onboarding timelines, milestones, and tasks across departments
• Communicate regularly with clients to gather configuration requirements and deliver updates
• Maintain accurate customer records in business systems like CRM and onboarding trackers
• Provide responsive, professional support via email, phone, and other communication tools
• Track project plans and deliverables to ensure on-time and high-quality client implementations
• Collaborate closely with the Customer Success and Product teams to meet customer goals
• Assist with administrative duties and cross-functional initiatives as needed
🎯 Must-Have Traits
• 1–3+ years of experience in customer success, onboarding, or customer service
• Effective communicator with excellent interpersonal and follow-up skills
• Detail-oriented and highly organized with strong time management
• Comfortable with multitasking and thriving under deadlines
• Independent thinker with a strong work ethic and team mindset
• Proficient in Microsoft Office (Word, Excel, Outlook)
✨ Preferred Experience
• Previous experience in SaaS onboarding or project coordination
• Basic familiarity with Generative AI tools
• Knowledge of B2B compliance or transportation industry is a plus
💻 Remote Requirements
• High-speed internet connection
• Quiet, professional workspace
• Ability to manage remote communications across teams and clients
💡 Why It’s a Win for Remote Job Seekers
• Be a key player in a fast-growing SaaS company with a meaningful mission
• Work from anywhere in a supportive, collaborative environment
• Gain exposure to product, operations, and customer success strategy
• Build your career while helping clients thrive from day one
✍️ Call to Action
If you’re ready to make an impact from the start and help new customers hit the ground running, apply now to become a Customer Success Onboarding Specialist at Foley—where great people, grit, and innovation drive everything we do.