(Remote – U.S.)
🧾 About the Role
Join GeneDx, a leader in genomic diagnostics, as a Customer Engagement Specialist helping patients and healthcare providers navigate the world of precision medicine. In this role, you’ll be the voice on the other end—providing top-tier service, answering questions, managing medical documentation, and helping release lab results. If you’re passionate about improving health outcomes and ready to make a direct impact in a mission-driven environment, this role is for you.
✅ Position Highlights
• Pay: Competitive (based on experience)
• Employment Type: Full-time
• Schedule: Monday–Friday, 11:30 AM–8:00 PM EST
• Start Date: August 25, 2025
• Remote: Fully remote (U.S.-based)
• Benefits:
– Paid Time Off (PTO)
– Medical, dental, vision, and life insurance
– Short- and long-term disability plans
– 401(k) retirement savings plan
– FSA options
– Employee discounts and voluntary benefits
📋 What You’ll Own
• Provide empathetic, knowledgeable customer service to patients and healthcare providers
• Manage incoming phone calls and electronic requests professionally and promptly
• Process lab results, consent forms, faxes, and documentation in a compliant and timely manner
• Educate clients on billing and non-billing matters, lab test protocols, and specimen submission
• Resolve customer concerns using appropriate resources, escalating when necessary
• Enter and manage patient data with precision and confidentiality
• Communicate effectively with technical staff and internal departments to ensure seamless service
• Arrange for client supply orders and medical kit shipments
• Review and complete inbound and outbound support queues
🎯 Must-Have Traits
• Strong verbal and written communication skills
• Excellent phone etiquette and professional presence
• Familiarity with medical terminology
• High attention to detail and accuracy in data entry
• Ability to remain calm and composed under pressure
• Strong multi-tasking and time management skills
• Motivated self-starter with a remote-ready mindset
✨ Preferred Experience
• 1–3 years in clinical lab, healthcare, insurance, or medical billing support
• Bilingual candidates highly encouraged
• Previous experience supporting physicians’ offices or working with EHR/lab platforms
💻 Remote Requirements
• Reliable high-speed internet
• Dedicated, distraction-free workspace
• Must be driven, accountable, and able to self-manage in a remote environment
💡 Why It’s a Win for Remote Job Seekers
• Work with a purpose-driven team transforming healthcare through genomics
• Be part of a supportive, inclusive, and science-forward company culture
• Help patients and providers navigate life-changing medical journeys
• Enjoy robust benefits and schedule stability in a remote setting
✍️ Call to Action
Are you ready to help unlock answers from within and change lives through better health insights? Apply now to become a Customer Engagement Specialist at GeneDx, where compassion meets cutting-edge science.