(Remote – U.S.)
🧾 About the Role
FloSports is seeking a Seasonal Customer Support Representative to support its Trackwrestling platform during the wrestling season (September 2025 – March 2026). If you’re passionate about wrestling and thrive on helping others, this is your chance to serve the sport you love while solving real customer needs. With flexible hours and the chance to be on the front lines of live event support, this role is built for tech-savvy problem solvers and wrestling insiders alike.
✅ Position Highlights
• 💰 Competitive hourly pay (exact rate not listed)
• 🕐 Schedule: 30–40 hours/week; requires flexibility (daytime, evenings, weekends)
• 📅 Seasonal: September 2025 – March 2026
• 🏠 Remote: 100% Remote (U.S.-based)
• 🏢 Platform: Trackwrestling, powered by FloSports
• 📍 Key Dates: Must be available during high-volume weeks
– Nov 19–25, Dec 1–14, Jan 7–11
📋 What You’ll Own
• Provide fast, helpful support via phone and email to Trackwrestling users
• Troubleshoot technical issues and walk users through solutions
• Update customer accounts and log support activity accurately
• Escalate technical outages and bugs to the appropriate internal teams
• Meet performance goals around speed, accuracy, and customer satisfaction
• Assist with special projects and tasks as assigned by supervisors
🎯 Must-Have Traits
• 2+ years using the Trackwrestling platform (required)
• 2+ years of customer service experience preferred
• Clear and effective written and verbal communication
• Problem-solving mindset and strong sense of ownership
• Time management and task prioritization skills
• Comfortable in a fast-paced support environment
• Strong computer and basic tech troubleshooting skills
💻 Remote Requirements
• Must have a reliable home internet connection and suitable work setup
• Must be available during key peak periods (noted above)
• Ability to manage support tasks independently and communicate virtually
💡 Why It’s a Win for Remote Job Seekers
This is more than seasonal support—it’s a chance to combine your love for wrestling with tech and customer success. Help coaches, athletes, and fans across the country get the most out of Trackwrestling’s powerful tournament software—all while working from home.
✍️ Call to Action
If you’re ready to bring energy, empathy, and experience to the mat, apply now to join the Trackwrestling support team and make a meaningful impact during wrestling season.