(Remote ā U.S. | 9:30aā6:30p EST)
š§¾ About the Role
Abridge is on a mission to power deeper understanding in healthcare by transforming medical conversations into clinical insights. As a Customer Support Specialist, youāll be the human bridge between our powerful AI platform and the people it serves. Whether itās an individual user or a large health system, youāll respond with empathy, accuracy, and efficiencyādelivering exceptional support and setting a gold standard for our rapidly scaling team.
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Position Highlights
ā¢ Full-time, remote (U.S.-based)
ā¢ Schedule: Monday to Friday, 9:30 AM ā 6:30 PM EST
ā¢ Hourly Rate:
āā¢ Geo 1: $48/hour
āā¢ Geo 2: $43/hour
āā¢ Geo 3: $41/hour
ā¢ Equity grants for full-time employees
ā¢ 13 paid holidays + flexible PTO
ā¢ Comprehensive medical, dental, and vision (100% covered for you; 75% for dependents)
ā¢ 16 weeks paid parental leave
ā¢ 401(k) with company match
ā¢ Learning & development budget
ā¢ Paid sabbatical after 5 years
š What Youāll Own
ā¢ Respond to customer inquiries across channelsādelivering timely, helpful, and human-first support
ā¢ Troubleshoot technical issues with clarity and care
ā¢ Track interactions and resolutions using CRM tools for data accuracy and trend analysis
ā¢ Offer insights and feedback to internal teams to improve product and service experiences
ā¢ Work collaboratively with Product, Ops, and Engineering to escalate and resolve complex issues
ā¢ Balance efficiency with empathy, maintaining trust with every interaction
šÆ Must-Have Traits
ā¢ 2+ years in a Tier 1 or Lead Customer Support role (preferably in tech/SaaS)
ā¢ Excellent written and verbal communicationāespecially when explaining technical concepts
ā¢ Experience with CRM/ticketing systems (e.g., Zendesk, Salesforce, etc.)
ā¢ Organized and detail-oriented, able to juggle multiple tasks without dropping the ball
ā¢ Comfortable in a fast-paced, ever-evolving environment
ā¢ Tech-savvy and quick to learn new platforms
ā¢ Strong problem-solving instincts with a results-driven mindset
š» Remote Requirements
ā¢ Reliable internet + quiet, professional workspace
ā¢ Comfortable working EST hours regardless of location
ā¢ Ability to self-manage and collaborate virtually with cross-functional teams
š” Why Itās a Win for Remote Job Seekers
Abridge offers the best of both worlds: the flexibility of remote work and the excitement of being on the frontlines of AI-powered healthcare transformation. Youāll work alongside a diverse, mission-driven team of engineers, clinicians, creatives, and scientistsāsolving real-world problems that impact lives. Plus, the benefits are stacked, and the culture is rooted in empathy.
āļø Call to Action
If youāre energized by the idea of supporting healthcare transformation through technology, apply now to join Abridge as a Customer Support Specialist. Help us make care make senseāone conversation at a time.