🌐 Customer Care Representative 💬

(Remote – Contract)

🧾 About the Role
DriveSavers is seeking a Customer Care Representative to help guide individuals through one of the most stressful tech experiences imaginable—data loss. In this fully remote, contract position, you’ll serve as a trusted communicator, providing support, clarity, and reassurance to customers working to recover irreplaceable memories and data. If you love helping people and want to be part of a purpose-driven team, this role delivers impact and connection.

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✅ Position Highlights
• Contract Position (Mid-Level)
• 100% Remote (U.S. only)
• Supportive, mission-driven company culture
• Ongoing training, engaging environment, and team events
• Make a real difference in customers’ lives

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📋 What You’ll Own
• Receive inbound calls from customers pre-, during, and post-service
• Make outbound follow-up calls to keep customers informed
• Work with data recovery engineers to communicate findings clearly
• Answer customer questions about technical recovery processes and pricing
• Track communication and details accurately and efficiently

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🎯 Must-Have Traits
• 2–4 years of sales or customer-facing experience
• Associate’s or Bachelor’s degree (or equivalent relevant experience)
• Excellent communication skills—both verbal and written
• Strong attention to detail and organization
• Ability to work independently and collaborate with a team
• Comfortable analyzing customer needs and adapting solutions
• Passion for learning and staying ahead of technology trends

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💻 Remote Requirements
• U.S.-based with reliable internet connection
• Comfortable working independently and in a distributed team
• Available to take inbound/outbound calls and maintain strong documentation

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💡 Why It’s a Win for Remote Job Seekers
• Work from anywhere while helping people recover memories they thought were lost
• Friendly, family-style work culture with national recognition
• Access to training, cool incentives, and growth opportunities
• Be part of a small business with a big mission

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✍️ Call to Action
If you’re ready to bring empathy, clarity, and heart to the customer experience, apply now to join DriveSavers as a Customer Care Representative—where every conversation could help bring back something priceless.