(Remote – U.S.)
🧾 About the Role
FOCUS is seeking a Call Center Underwriter – Commercial Lines to support agents and insureds with top-tier concierge service across small to mid-sized commercial policies. You’ll field inbound calls, quote new and renewing business, process policy changes, and serve as a key liaison between policyholders and carriers. If you’re licensed, experienced in Commercial Lines, and ready to make a meaningful impact in a remote-first insurtech environment—we want to hear from you.
✅ Position Highlights
• Full-time, Remote (U.S. only)
• Must hold an active 2-20 General Lines Agent (P&C) license
• Competitive salary + benefits
• Work-Life Balance: PTO, volunteer days, paid parental leave
• 401(k) match, tuition reimbursement, referral bonuses
• Some late shift availability required (11 AM – 8 PM EST, 4–6 times/month)
• Note: This role is not eligible for residents of CA, CO, NY, or WA
📋 What You’ll Own
• Answer inbound calls to service policy inquiries, endorsements, renewals, and coverage details
• Quote and bind new and renewing policies on behalf of the carrier
• Process changes, generate binders, certificates, and review coverage expiration
• Support agents with technical or underwriting assistance
• Actively cross-sell additional commercial lines coverage
• Initiate and report claims as needed
• Maintain accurate records and timely follow-up on outstanding items
🎯 Must-Have Traits
• 2–4 years of experience in a P&C insurance agency, focused on Commercial Lines (BOP, WC, Umbrella, Auto, Cyber)
• Associate’s or Bachelor’s degree preferred, or equivalent experience
• Prior call center experience strongly preferred
• Solid computer navigation skills (email, browsers, Microsoft Teams)
• Excellent written and verbal communication
• Organized, proactive, and confident under pressure
• Able to work both independently and collaboratively in a remote environment
💻 Remote Requirements
• U.S.-based (excluding CA, CO, NY, WA) with reliable internet
• Able to contribute to a remote team and maintain a professional home setup
• Willing to work late shifts occasionally (up to 6x per month)
💡 Why It’s a Win for Remote Job Seekers
• Contribute to a fast-growing insurtech redefining how insurance works
• Enjoy benefits that support mental health, flexibility, and community giving
• Grow your career with licensing support, training, and leadership development
• Join a positive, mission-aligned remote team that values your contribution
✍️ Call to Action
Ready to underwrite smarter in a modern, tech-forward setting? Apply now to become a Call Center Underwriter – Commercial Lines at FOCUS and help deliver seamless, client-first insurance solutions.