(Remote – U.S.)
🧾 About the Role
Help at Home is hiring a Bilingual Client Service Supervisor to support our mission of empowering individuals to live independently and with dignity. In this fully remote or hybrid role, you’ll act as the primary liaison between caregivers, clients, and referral sources, ensuring high-quality home care delivery. This is an excellent entry-level opportunity for someone fluent in both English and Spanish who thrives in a fast-paced, service-first environment.
🏥 About Help at Home
We’re the leading national provider of in-home personal care services, supporting over 66,000 clients across 12 states. With a compassionate team of 53,000 caregivers, our mission is to provide care that enables independence, connection, and dignity. If you’re passionate about people and driven by purpose, you may be a great fit for our growing team.
✅ Position Highlights
• Title: Client Service Supervisor (Bilingual – Spanish)
• Type: Full-Time
• Location: Fully Remote (Hybrid if within 60 miles of a branch office)
• Department: Field Admin
• Level: Entry-Level
📋 What You’ll Own
• Assign homecare aides and monitor client care plans
• Provide coaching and feedback to caregivers on quality and performance
• Communicate updates and schedules with clients, caregivers, and referral sources
• Maintain accurate records of services, visits, and client satisfaction
• Conduct in-home visits as needed to assess client needs and maintain connection
• Handle complaints and incident reports professionally and promptly
• Ensure compliance with HIPAA and company standards
• Submit reports, documentation, and maintain confidential files
🎯 What You Bring
• Bilingual fluency in Spanish and English (written and spoken)
• High school diploma or GED required (Bachelor’s degree preferred)
• At least 18 years old
• Strong organizational and multitasking skills
• Compassionate and solution-oriented mindset
• Basic computer literacy and typing proficiency
• Experience in Medicaid, Waiver programs, or home healthcare (preferred)
• Strong communication and conflict-resolution abilities
• Current PPD or chest X-ray (if applicable)
• Eligibility to work in the U.S.
💻 Remote Requirements
• Quiet, professional work-from-home setup
• Reliable internet connection
• Ability to attend virtual meetings and manage online case documentation
• Must be hybrid (2–3 days/week in office) if located within 60 miles of a branch location
🌟 Why Join Help at Home
You’ll be part of a purpose-driven team making a real difference every day. Whether fully remote or hybrid, this role offers meaningful connection, growth potential, and a direct line of impact on the lives of caregivers and clients across the country.
✍️ Call to Action
If you’re bilingual, compassionate, and ready to grow your career while making a difference, apply now to join Help at Home—and help people live life on their own terms.