💻 Remote – U.S.
🧾 About the Role
Skillable is reimagining tech training—and you could be the one who keeps the engine humming behind the scenes. As an IT Support Specialist, you’ll be the go-to for Tier 1 and Tier 2 tech needs across a fully remote, high-performing team. From smooth onboarding to system patching, you’ll support a global crew of thinkers, doers, and innovators. This isn’t just IT. It’s people support, process support, and company culture—wired into one.
âś… Position Highlights
• Pay: $60,000–$78,000/year (based on experience)
• Type: Full-Time
• Location: Fully Remote (U.S.-based)
• Perks: Monthly WFH stipend, Friends & Family Fridays, generous PTO, and full health coverage
📋 What You’ll Own
• Provide first and second-tier IT support across Windows/macOS environments
• Manage device setups, configurations, and inventory using Intune or Kandji
• Handle account provisioning and access management (Entra ID, etc.)
• Maintain ticket resolution through designated ticketing systems
• Troubleshoot hardware/software issues remotely
• Deploy patches and enforce CIS benchmarks for security compliance
• Own onboarding/offboarding workflows for employees and contractors
• Communicate system updates, issues, and best practices to the team
• Support on-call rotations for weekends and select holidays
• Contribute to documentation, process improvements, and special projects
🎯 Must-Have Traits
• Bachelor’s degree or equivalent IT experience
• 3+ years in IT support, ideally in remote/distributed settings
• Proficient in troubleshooting networks, OS, and remote support tools
• Experience with device management tools (Intune, Kandji)
• Understanding of IT security best practices (CIS, patching, compliance)
• Strong written and verbal communication across all levels
• Self-starter mindset, with strong time management and prioritization
• Comfortable with ticketing systems and ITIL basics
• Bonus points for relevant certifications
đź’» Remote Requirements
• Private, distraction-free home office
• Reliable internet for daily use of video and voice tools
• Must be available for regular Zoom calls and occasional travel (up to 10%)
💡 Why It’s a Win for Remote IT Pros
• You’ll support a tech-forward team where wellness matters as much as workflow
• Zero commute. All impact.
• Open PTO, full closure during July 4th week, and early-out Fridays
• You’re not just fixing issues—you’re part of the culture glue holding a modern team together
✍️ Call to Action
If you’ve got the skills to keep our systems running and our people thriving, we want to hear from you. Apply now and help Skillable shape the future of hands-on tech learning—one login at a time.