🌐 Remote – U.S. Only | 🕒 11:30am–8:00pm EST | Monday–Friday
🧾 About the Role
Calibrate is looking for a Member Support Representative to be the voice of empathy and service for our members. In this remote role, you’ll support our metabolic health members across phone, chat, and email, ensuring their journey with Calibrate is smooth, respectful, and solution-focused. You’ll be part of a fast-paced, mission-driven team focused on delivering care that’s both personal and powerful.
✅ Position Highlights
• Pay: $18.00–$20.00/hr
• Schedule: Monday–Friday, 11:30am to 8:00pm EST
• Employment Type: Full-time
• Location: Remote (U.S.-based only)
• Start-up Culture: Be part of a mission to redefine how we treat weight and metabolic health
📋 What You’ll Own
• Handle high-volume inbound calls with professionalism, compassion, and speed
• Assist members with general program questions, account updates, pharmacy/lab issues, and more
• Resolve concerns with care, empathy, and resourcefulness across phone, live chat, and asynchronous messaging
• Make outbound calls to labs, pharmacies, and members as needed
• Accurately document all member interactions and next steps in our system
• Escalate issues when necessary and collaborate with team leads for quick resolution
• Provide insights and feedback to improve member experience and internal processes
• Deliver exceptional service that aligns with Calibrate’s values and mission
🎯 Must-Have Traits
• High school diploma or equivalent
• 1–2 years of customer service, hospitality, or member support experience
• Excellent verbal, written, and interpersonal communication skills
• Strong active listening and de-escalation skills
• Tech savvy – able to navigate multiple systems at once (Slack, Google Suite, EHR, CRMs)
• Organized, self-motivated, and dependable in a remote work setting
• Flexible and adaptable in a fast-changing environment
• Bonus: Multilingual skills or experience in omnichannel support centers
💻 Remote Requirements
• Reliable internet connection and quiet, professional workspace
• Comfort working independently and collaboratively across a remote team
• Must be authorized to work in the U.S.
💡 Why It’s a Win for Remote Job Seekers
• Work for a mission-driven company changing lives through real science
• Join a remote-first team that values empathy, wellness, and flexibility
• Be part of a supportive, startup-minded culture focused on growth and impact
🎁 Perks & Benefits
• Competitive salary + equity opportunities
• Generous PTO, floating holidays, wellness days
• Health, dental, vision insurance
• Complimentary Peloton + Headspace memberships
• Paid parental leave + Calibrate-funded disability and life insurance
• Therapy access via Headspace Care and EAP services
• Fully remote with flexible work from any U.S. state
✍️ Call to Action
If you believe every interaction can make someone’s day—and you’re ready to be the human behind the help—apply today and help Calibrate reshape the future of health.