(Remote – U.S.)
🧾 About the Role
Healthcare can be overwhelming. Your job? Make it make sense. As a Customer Service Representative at Firstsource Solutions, you’ll be the first voice that healthcare members and providers hear when they need clarity, answers, and support. This isn’t just about handling calls—it’s about guiding people through their healthcare journey with empathy, efficiency, and professionalism. All from the comfort of your home.
✅ Position Highlights
• $14/hr starting pay
• Full-time, Remote (U.S. based)
• Inbound healthcare call center role
• Schedule: Must be available between 5:00 AM – 6:00 PM PST
• Paid training + supportive team environment
• Non-exempt/hourly role
📋 What You’ll Own
• Handle a high volume of inbound calls from healthcare members and providers
• Answer questions, resolve issues, and document interactions accurately
• Navigate multiple computer systems simultaneously while on the call
• Ensure inquiries are resolved with accuracy, clarity, and compassion
• Meet productivity and quality benchmarks including:
– Call handle time
– Resolution rate
– Customer satisfaction
• Maintain webcam visibility and flexibility during shift hours
🎯 Must-Have Traits
• High school diploma or equivalent required
• Previous call center experience preferred
• Healthcare or health insurance background is a plus
• Reliable internet connection with Ethernet jack (wired connection required)
• Private, distraction-free home workstation
• Excellent communication and problem-solving skills
• Tech-savvy and comfortable multitasking between systems
• Dependable, team-oriented, and self-motivated
• Strong reading comprehension and writing ability
💻 Remote Requirements
• Hardwired high-speed internet with router Ethernet access
• Quiet, professional home office environment
• Webcam availability for meetings and team check-ins
• Ability to work independently with minimal supervision
💡 Why It’s a Win for Remote Job Seekers
• Join a global BPM leader with strong healthcare partnerships
• Fully remote with consistent full-time hours
• Build experience in the growing healthcare support field
• Contribute to meaningful work helping people navigate their healthcare benefits
• Step into a role that values professionalism, empathy, and team contribution
✍️ Call to Action
Ready to bring clarity to someone’s healthcare call—and confidence to your career path? Apply now to join Firstsource Solutions and help shape better patient experiences, one call at a time.