Be the first point of contact for iLottery players—100% remotely.
NeoPollard Interactive is hiring a Remote Customer Service Representative to interact with players via live chat, calls, and email. You’ll troubleshoot app issues, answer account questions, and deliver VIP-level service in a dynamic, metrics-driven environment—all from your home office.
✅ 100% remote (U.S.-based; must live within 2 hours of Lansing, MI)
✅ Full-time, interactive role in a fast-paced iLottery company
🧠 Experience Level: Mid-level (2+ years inbound support, remote KPI management)
🔎 What You’ll Own:
• Provide information and troubleshooting support for accounts, products, and services
• Handle live chat, inbound/outbound calls, and emails per policy protocols
• Share targeted marketing offers with VIP players
• Escalate technical or service issues while safeguarding player privacy
• Stay updated on system changes and contribute to service improvements
🧠 Must-Have Traits:
• High School diploma or equivalent (college preferred)
• 2+ years inbound/support/technical support experience with remote KPI accountability
• Solid tech skills: troubleshoot apps, browsers, devices
• Reliable high-speed internet and quarterly travel to Lansing, MI
• Friendly, professional communication style and strong attention to detail
💰 Compensation & Perks:
• Competitive pay (Indeed reports ~$21.10/hr average)
• Health, dental, vision, life insurance & 401(k) with employer match
• Paid vacation, personal time & fully paid parental leave
• Quarterly profit-sharing after 6 months
• Company laptop, continuous training & leadership development
🎯 Why It’s a Win for Remote Jobseekers:
Join a trailblazer in the iLottery space without stepping into a cubicle. You’ll serve real players, solve real problems, and grow your career—all from home with industry-leading support.
✍️ Call to Action:
If you’re ready to combine tech-savvy, empathy, and Prize-winning player support, apply now to become a Customer Service Representative at NeoPollard Interactive and power the future of online lotteries.