Cennox is hiring a Customer Service & Sales Agent Team Lead to guide a remote team of frontline reps who balance service, sales, and client satisfaction. If you’re equal parts motivator, mentor, and metrics hawk, this is your arena.
✅ 100% remote (U.S.-based)
✅ Lead a high-performing team in a hybrid sales-support role
✅ Fast-paced environment with growth potential
🧠 Experience Level: 2–3+ years of customer service or sales leadership
🔎 What You’ll Own:
• Coach, support, and drive a remote team of Customer Service & Sales Agents
• Monitor KPIs and guide performance improvements
• Handle escalated customer issues with empathy and precision
• Collaborate across departments to ensure process efficiency
• Participate in hiring, onboarding, and training new agents
🧠 Must-Have Traits:
• Proven leadership in a remote customer service/sales setting
• Motivational style that blends empathy with accountability
• Strong communication and decision-making skills
• Ability to handle conflict and build team cohesion
• Data-driven mindset with comfort using CRMs and dashboards
💰 Compensation & Perks:
• Competitive salary (exact rate not listed)
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Fully remote with equipment provided
🎯 Why It’s a Win for Remote Job Seekers:
Lead from anywhere while making a tangible impact on customer satisfaction and business growth. Cennox combines stability, innovation, and flexibility in one well-supported remote leadership role.
✍️ Call to Action:
If you’ve got a coach’s mindset and a closer’s focus, Cennox wants you. Apply now to become the Customer Service & Sales Agent Team Lead and bring out the best in your remote team.