Empathy + Tech: Be the Frontline Voice of Solace
Solace is changing how people plan for the end of life—providing tools, guidance, and heart in a space too often overlooked. As a Customer Support Representative, you’ll offer practical and emotional assistance to families during deeply personal moments, all from the comfort of your home.
✅ Fully remote (U.S.-based only)
✅ Mission-driven startup in the end-of-life services space
✅ Supportive, inclusive team culture
🧠 Experience Level: Entry to Intermediate (Ideal for those with customer service, call center, or healthcare background)
🔎 What You’ll Own:
• Serve as the primary point of contact for customer inquiries via email and phone
• Provide thoughtful, clear, and empathetic responses during sensitive conversations
• Troubleshoot platform or service-related concerns and escalate as needed
• Collaborate cross-functionally to identify customer needs and optimize support tools
• Maintain accurate records using CRM and ticketing systems
🧠 Must-Have Traits:
• Empathetic communicator with excellent written and verbal skills
• Able to remain calm and clear during difficult conversations
• Comfortable working in a startup environment with evolving processes
• Tech-savvy with CRM or helpdesk software (Zendesk a plus)
• Passionate about helping people navigate hard life moments with dignity
💰 Compensation & Perks:
• Competitive salary
• Remote-first work culture with flexible hours
• Health, vision, and dental coverage
• Generous PTO and wellness benefits
• Deeply meaningful work with real-world impact
🎯 Why It’s a Win for Remote Jobseekers:
Remote, human-centered work with purpose. At Solace, your role isn’t just a job—it’s comfort, clarity, and compassion when it matters most.
✍️ Call to Action:
Ready to support people with care, heart, and humanity? Apply now to join Solace as a Customer Support Representative—because everyone deserves a little light in their hardest hour.