At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Please note this role will be trained virtual in the CST and PST time zones.
Training: 11 weeks (No PTO) M-F 8:30am to 5:00pm CST/PST.
Permanent Schedule: M-F Will be between 8:00am to 5:00pm CST/PST
The role of the Customer Service Representative is to be a customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetna’s window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the caller’s situation is the public’s perception of Aetna. We provide a human connection when it is needed most.
Required Qualifications
– Must live in the CST and PST time zone area
-Experience in a production environment.
-Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
-Strong communication and problem-solving skills -Empathy towards customers’ needs and concerns
-Strong computer navigation and typing skills
-Ability to manage multiple tasks in a transaction / high volume-based environment
Education
High School Diploma, G.E.D. or equivalent experience
Anticipated Weekly Hours40
Time Type Full time