Position Summary
As a Consumer Support Representative (CSR) at Rollick, you will play a vital role in ensuring a seamless and enjoyable buying experience for our customers. You’ll engage with shoppers, review available promotions, provide program-related guidance, schedule dealership appointments, and strengthen relationships with our dealer network. This position requires a customer-first mindset, strong communication skills, and the ability to handle multiple customers in a dynamic environment.
If you love interacting with people and enjoy helping customers find their perfect recreational vehicle, we want to hear from you!
Responsibilities
Engage with customers via outbound calls to discuss available promotions and schedule appointments with our dealer network.
Make 150+ outbound calls per day to targeted consumers, ensuring a high level of customer engagement.
Conduct Customer Satisfaction Surveys on behalf of our OEM partners, collecting valuable insights to enhance the shopping experience.
Support our Gift Card Redemption Program by verifying and processing customer submissions.
Handle inbound customer inquiries, assisting shoppers with vehicle purchases and program-related questions.
Become a brand expert by completing certification training on the manufacturers we support.
Provide concierge-level service, ensuring customers receive a seamless and enjoyable experience.
Collaborate with internal teams to share feedback and insights that drive continuous improvement in our processes and offerings.
Required Skills
Strong verbal and written communication skills
Ability to build rapport and establish relationships quickly
Excellent organizational and time management skills
Problem-solving mindset with the ability to think critically and provide solutions
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM platforms like Salesforce
Detail-oriented with the ability to handle multiple tasks effectively
Self-motivated and proactive in a fast-paced environment
Strong team collaboration and adaptability skills
Qualifications
2+ years of experience in account management, customer service, training, or a related field.
Excellent communication skills—both verbal and written—with the ability to build rapport quickly.
Strong proficiency in Microsoft Office Suite (especially Excel) and CRM platforms like Salesforce.
Customer-focused mindset with active listening skills and a passion for delivering exceptional service.
Problem-solving mentality—self-directed, proactive, and eager to take initiative.
Goal-driven with a strong sense of urgency, ensuring follow-through on commitments.
Highly organized with strong attention to detail, capable of managing multiple priorities effectively.
Collaborative and adaptable, willing to contribute beyond primary responsibilities to help the team succeed.
Availability for part-time hours, including scheduled Saturday morning shifts.
Why Join Rollick?
Dynamic & fun work environment – We work hard and play hard!
Career growth opportunities – Expand your skills and grow within a fast-paced, innovative company.
Make a real impact – Your role directly influences customer satisfaction and business success.
Be part of an industry leader – Join a team that is shaping the future of recreational vehicle shopping.
Join Our Team at Rollick, Inc.
At Rollick, Inc., we’re transforming the way manufacturers, dealers, and financial & insurance providers connect with in-market consumers in the Powersports, RV, and Marine industries. Our cutting-edge solutions span new customer acquisition, enterprise lead management, customer experience & loyalty, and marketing automation. With a rapidly expanding GoRollick.com marketplace and access to over 250 million high-quality consumers, we are revolutionizing the outdoor recreational vehicle buying experience.
If you thrive in a fast-paced, customer-focused environment and want to be part of a high-energy, fun, and collaborative team, this is your opportunity to shine!