The posted compensation range of $22.39 – $33.59 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Requisition ID 2025-399400Employment Type Full TimeDepartment Home Health and HospiceHours/Pay Period 80Shift DayWeekly Schedule Monday – Friday (8:00 AM – 5:00 PM)Remote NoCategory Business Development
Overview
Now HIring a Client Relations Support Associate for our CHI Hospice Team!
At CommonSpirit Home/Hospice, we are committed to making a difference in people’s lives by bringing compassionate care into their homes. We believe in providing exceptional support for our patients, their families, and our healthcare partners. If you are passionate about building relationships, providing outstanding customer service, and contributing to a mission-driven organization, we invite you to join our team!
Responsibilities
As a Client Relations Support Associate, you will play a key role in building and maintaining strong relationships with healthcare professionals, patients, and caregivers. You’ll be the bridge between our services and those who need them, ensuring seamless transitions, addressing inquiries, and identifying opportunities for growth. Your work will directly impact patient care by connecting them with the resources they need to thrive at home. You will:
- Build and nurture strong relationships with referral sources, including long-term care facilities, discharge planners, physicians, and social workers.
- Educate patients, caregivers, and healthcare professionals about our services, including Medicare, Medicaid, and insurance guidelines.
- Act as a trusted resource, answering questions and addressing concerns in a timely and professional manner.
- Maintain detailed records on referral sources to optimize communication and service delivery.
- Represent our organization at professional and community events to increase awareness and foster partnerships.
- Facilitate the transition of patients from hospitals or care facilities to home health or hospice services.
- Assist with collecting and delivering essential documents, including physician-signed orders.
- Track and report field activity results on a weekly basis to ensure alignment with business goals.
- Identify trends and opportunities to improve services and enhance client satisfaction.
- Support organizational values by upholding the highest standards of customer service, integrity, and respect.
Benefits:
- Excellent Vacation Plan to recharge
- Paid holidays and Personal Days (PTO)
- Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
- Delta Dental Plan
- EyeMed Vision Plan
- Fidelity 401(K) Plan
- Lyra Mental Health Benefits
- Cigna Life/AD&D Plans
- Cigna Long Term Disability
- Cigna Short Term Disability
- Cigna Critical Illness/Group Universal Life Insurance
Qualifications
- High school diploma or equivalent required.
- Remote in WA State Only.
- At least one year of experience in healthcare, customer service, or a related field (sales experience a plus!).
- Two years of payroll related experience preferred.
- Prior recruiting experience is preferred.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work efficiently in a fast-paced environment.
At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.