About the Team/Role
The Supplier Specialists support the efforts of the vendor enrollment activities within WEX and our channel partners. Supplier Enablement is a service related to our virtual card and Wex Network solutions that convert our clients’ vendors from manual check payments to a preferred electronic payment. The goal is to simplify the payment process, provide better control, and visibility to our clients. This person will be following a script and making outbound calls to our client’s vendor’s Accounts Receivable departments. The Supplier Specialist will be asking questions regarding vendor payment acceptance capabilities, terms adjustments, etc., and meticulously documenting responses so that WEX can process payment transactions appropriately on behalf of our clients. For vendors that accept the card for payment, but require a process different than an email delivered remittance, the Supplier Specialist would gather all of the payment instructions, required information, and delivery method (Web portal, IVR, fax, etc.) for our AgentPay team to be able to execute payments.
How you’ll make an impact
- Initiate outbound calls from enrollment campaigns
- Listen and address the concerns of suppliers to support them through value-driven education.
- Meet or exceed daily communication objectives
- Actively input and maintain vendor data in our CRM and/or Excel spreadsheet(s)
- Detail-oriented with excellent written and verbal communication skills required
- Monitor changes and updates in the vendor database; maintain vendor and/or client data within designated databases.
- Monitor and act on incoming faxes, emails, phone calls from vendors/suppliers regarding enrollment status.
- Gather AgentPay payment instructions, required information, and delivery method (Web portal, IVR, fax, etc.)
Experience you’ll bring
- Able to effectively manage time and multi-task deliverables successfully
- Assertive nature with a natural curiosity that can take direction as well as operate independently.
- High standards of ethics and integrity
- Be comfortable multi-tasking projects and self-managing priorities by setting appropriate expectations.
- Enjoy working in a fun environment while operating with a natural sense of urgency
- Thrive in ambiguous environments and enjoy defining best practices instead of settling for the status quoMetrics and Results.
- 6 months of relevant customer support experience
- High School Diploma/Bachelor Degree
- Positive, professional attitude and phone etiquette
- Communicate effectively, both verbal and written
- Email correspondence experience
Preferred Qualifications
- Positive attendance record in academic and/or prior work history
- History of successfully working in a team environment
- History of successfully working in a remote or work from home environment
- Demonstrated ability to handle multiple tasks and priorities in a fast paced, goal oriented environment
- Team player
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section. Pay Range: $18.00 – $24.00