Description
$2k Retention Bonus during your 1st year of Employment!
We are currently looking for Account Resolution Specialists to join our Agency Collections team in Cleveland, Ohio.
Our Account Resolution Specialists/Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments according to compliance with the Fair Debt Collection Practices Act (FDCPA), Weltman’s guidelines, and client standards.
If you are energetic and money motivated with a strong customer service focus, we want you on our team!
Please read on and apply to be considered.
Schedule:
- Monday – Friday 8am – 4:45pm for all schedules
- There may be additional flexibility after hired for alternate schedule based upon needs to meet prime collections hours of the business and work-life balance including less than 40-hour work week
- After probationary period there is an option for hybrid (remote days) schedule.
Compensation and Benefits:
- Starting at $17.68 hour+ and potential uncapped monthly bonus
- Uncapped monthly bonus opportunities (average annual bonus $10,500!!!)
- Paid Time Off (PTO) – 16 days annually + 9 Company paid holidays
- Bilingual is a plus (Spanish Speaking)
- Competitive benefits – Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our benefits at www.weltman.com/careers for more information.
- Promotional opportunities from within the firm
- Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
- On site “Bistro to Go” vending and fresh foods available
- Free parking
- Free onsite fitness center available to all employees
Requirements:
- High school diploma or general education degree (GED) required
- 1-year consistent work experience required, in hospitality field, customer service, call center or sales experience preferred
- Accurate typing and data entry skills
- Consistently achieves 85% or better on monthly revenue goals
- Knowledge of basic computer operation, including internet research
- Maintains composure in difficult situations
- Communicates effectively verbally and in writing
- Must pass background check and drug screen
Weltman/WWR is an Equal Opportunity Employer committed to Excellence through Diversity!