Job details
Now hiring for Donor Relations Specialists for our premier nonprofit client in Little Rock, AR!
Pay: $21.63/hr
Hours: 8am-5pm, M-F
Location: Remote (need to be local to Little Rock, AR)
Position Type: Temporary (1-2 months)
Job Summary: Provides superior service to donors, volunteers, and/or internal staff via mailroom and donations processing.
Responsibilities:
- Provide in-depth service with efficiency and accuracy in a timely and professional manner to “delight the donor”.
- Perform all processes within Donations Processing – including, but not limited to – mailroom, data entry, quality check discrepancies, donations, resources, updates, communication preferences, catalog requests, removes, memorial cards, correspondence, webchat, emails, and any other service functions for our donors and volunteers.
- Input and QC data quickly and accurately with attention to detail to meet daily output targets.
- Continuously meet and maintain departmental service level guarantees and quality assurance of all donor and volunteer service functions.
- Communicate the brand and provide donors and volunteers with appropriate information and materials.
- Stay apprised of new and ongoing initiatives, processes, and literature to provide superior service.
- Will perform other job-related responsibilities and projects as assigned by management.
Minimum Requirements:
- High school/General educational development diploma plus three (3) years’ job-related experience.
- Must have a minimum of two (2) years data entry experience.
Preferred Requirements:
- At least three (3) years’ experience in data entry.
- Excellent attention to detail and accuracy in data entry and analysis
Most Critical Proficiencies:
- Knowledge of computers as a tool for data entry, spreadsheets, word processing, e-mail and accessing web information.
- Ability to accurately and efficiently enter and QC data from source files
- Knowledge of the non-profit sector with awareness of the context in which non-profit organizations operate.
- Strong written and verbal communication skills
Essential Job Functions and Physical Demands:
- Must be able to work in a fast-paced environment using multiple systems and juggling many tasks within Donations Processing and Service Center.
- Ability to work with and maintain sensitive and confidential donor and internal information.
- Ability to understand difficult verbal and written instructions.
- Constant face-to-face, telephone and electronic communication with colleagues, donors and the general public.
- Ability to work independently and perform multiple tasks with moderate supervision.
- Excellent interpersonal skills with the ability to work cooperatively with a culturally diverse group of people.
- May require constant sitting and working at a computer for extended periods.
- Occasional bending and lifting of up to 20 pounds (9 kilograms) floor to waist.
- Ability to easily adapt to change.