The Physician Assistant works in a remote capacity as part of the team covering indirect work within provider in-basket folders including but not limited to; patient gateway messages, telephone calls, urgent refills, urgent or critical results, CC’d charts and other folders as time allows.
- Telephone calls can range from routine to emergent and may require prescription writing, lab or radiology ordering and interaction with PCP or covering MD as needed for clinical support.
- The PA will work with our MA and nursing staff that are supporting indirect work and will respond to PG messages, telephone calls and perform virtual visits as needed for patient care. The NP will also help to cover in-basket items for many providers in the office especially for vacation/day off coverage.
- The PA will review in-basket of all providers on site for in-basket folders as time allows or as directed after supporting the providers who are off or on vacation.
- Prescription refills may be done with exception of controlled substances for ninety day supply with four refills for appropriate routine medications if the patient has had appropriate labs and visits to meet the refill protocols.
- The PA will work to resolve PG messages, telephone calls in real time by either providing clinical advice or offering a virtual visit. The NP will place orders for testing, vaccines, referrals or refills as necessary based on patient request if appropriate.
- Responsible billing per MGH Billing Compliance, Federal and State billing regulations
Position will require in-person training days in the first month and then transition to fully remote with periodic in-person days, as needed.
Patient care primarily through Virtual indirect work. May involve some Virtual Patient Visits
Primary Clinical Responsibilities
Collaborates with physicians as needed while managing acute medical needs of patients.
- Instructs patient and loved ones regarding medications and treatments provided during telephone triage.
- Actively supports patient safety program; adheres to applicable patient safety standards.
- Prepares written documentation as required in the patients medical record following standard clinical practice and protocols.
- Triages patient telephone calls and provides consultation.
- Follows MGH Primary Care/Assembly Row policies and procedures dedicatedly; attends meetings and continuing educations opportunities as directed. Seeks to expand skills and professional knowledge.
- Treats all patients courteously and with dignity and respect at all times.
- Maintains patient confidentiality
We offer an outstanding benefits package to eligible employees such as…
- Medical, Dental and Vision insurance
- Tuition Reimbursement
- Generous paid time off
- Subsidized MBTA pass (50% discount)
- Resources for childcare and emergency backup care
- Hospital paid retirement plan and tax-sheltered annuity plan
- Employee “Perks” – enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events.
You contribute to our success! Every role has an impact on our patients’ lives. You can make a difference. We are looking for a dedicated NP like you to be a part of our team!
About Mass General Hospital
Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and dedicated in delivering our employees with an exciting and fulfilling career.
Required: Current Massachusetts state license as a PA.
Physician Assistant must have graduated from an accredited PA program.
Minimum 3 year’s experience as a Physician Assistant preferably in a family medicine, or primary care Setting EO Statement