If the opportunity to fundamentally change the mental health landscape and improve how people across North America access the help that they need excites you – then keep reading. We are enabling easier access and delivery of mental health care to help more people. To deliver on this vision, we need to change people’s perceptions around mental health and connect with individuals in a compelling, persuasive, yet compassionate way. We also need to connect with as many people as possible.
Owl Practice Suite is a dedicated practice management software specifically designed for mental health professionals. Our comprehensive suite of features streamlines both administrative and clinical tasks within mental health practices. We pride ourselves on our customer-centric approach, ensuring a seamless experience for our clients throughout implementation and ongoing support.
What You’ll Be Doing:
- Respond promptly to Owl customer inquiries via phone, email, live chat, and video calls.
- Handle and resolve customer contacts in a professional and empathetic manner.
- Collaborate with other Owl team members and departments when necessary to handle customer inquiries and issues.
- Contribute to our ambitious paid conversion rate, CSAT, NPS, revenue, and low churn goals.
- Gather, document, and maintain accurate and up-to-date records of all customer interactions.
- Stay up-to-date on company policies, procedures, services, and products.
- Provide proactive customer support by assessing their business needs and recommending services in support of practice growth goals.
- Schedule and host product demonstrations, account onboarding, and webinars.
Work Schedule:
The work schedule for this position will be Friday through Tuesday, including weekends, with working hours from 12 pm to 9 pm EST. However, during the introductory period, training will be conducted from Monday to Friday, 8 am to 5 pm EST, for the first six weeks.
As An Ideal Candidate, You’ll Have:
- A bachelor’s degree from an accredited college or university.
- The ability to explain complicated concepts in a clear, upbeat, and concise manner.
- The ability to self-manage toward defined goals, metrics, priorities, and work quality.
- Impeccable written and verbal communication skills with a friendly and conversational tone.
- Excellent problem-solving skills
- Comfort in handling urgent and sensitive customer interactions, and adaptability in ambiguous situations to find the best solutions for customers.
- A strong sense of urgency to complete work efficiently and accurately.
- Proficiency in and comfortable with managing several computer-based programs, applications, and toolsets (e.g., Jira, HubSpot, MS Office 365, Slack) to perform job duties
- Experience working at a SAAS company as a plus.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Owl we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this role.