Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.
QuadMed is looking to hire a Patient Services Rep to join the team 100% remotely! We are looking to hire Full-Time (40 hours per week) and Part-Time (20 hours per week) to service our 6am – 6pm Call Center. Apply Today!!
GENERAL PURPOSE OF JOB
The Patient Services Representative answers inbound calls to assist a variety of clinic operations. This includes scheduling appointments, placing outbound calls to educate and inform eligible patients about QuadMed services, and other patient related projects.
KEY RESPONSIBILITIES
- Answers incoming patient/clinic telephone calls professionally; addresses and replies to patient/clinic inquiries and requests; research required information utilizing EMR and available resources; ensures patient/clinic needs are resolved.
- Develops and maintains positive patient/clinic staff relations; coordinates with various groups within the company to ensure patient requests and questions are handled according to SOP.
- Identifies difficult or priority issues and escalates them appropriately; ensures such issues are handled with care and immediacy.
- Performs follow up patient/clinic calls where necessary; completes call logs/documentation in a timely and accurate manner
- Addresses customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website
- Answers mainline telephone calls and routes them appropriately
- Performs other duties and projects as assigned
JOB REQUIREMENTS
Education:
- High School diploma or GED.
Experience:
- Minimum one (1) year of experience in an automated call center environment preferred.
Knowledge, Skills & Abilities:
- Excellent verbal/written communication and social skills.
- Professional demeanor- positive communication, team skills/cross function partnership.
- Provides recommendations to solve problems effectively, employing judgment consistent with standards, practices, policies, and procedures.
- Expertise of Microsoft Office, including Word, Excel, Outlook, Email and PowerPoint.
- Demonstrates proficiency in focusing on details, managing multiple tasks, and maintaining high organization in a fast-paced environment.
- Proactively identifies and reacts to the needs and expectations of both internal and external clients.
- Typing skills of 45-50 WPM.
- Proven ability to work successfully with diverse populations and demonstrated dedication to promote and enhance diversity and inclusion.
Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
QuadMed and Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug Free Workplace