We have an exciting opportunity as a Seasonal Bilingual Customer Service Representative
This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise.
The primary focus of the Customer Service Representative is to provide valuable support for students that have applied for admission to our premier academic partner. Customer Service Representatives help potential students resolve questions surrounding the residency determination process and solve technical issues. Help us be that guiding light for students who need us.
As Customer Service Representative, you will be responsible for:
- Gathering information, researching/resolving inquiries and logging applicant interactions quickly and efficiently
- Building an engaging rapport, quickly, with many students throughout the day
- Meeting daily, weekly & monthly student interaction goals as well as client expectations
- Quickly and concisely answering student questions about level 1 residency determination, transcript review, minor technical issues, etc.
- Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases)
- Help Desk services to include phone calls and emails
- Answering student questions about admission requirements, the application, technical issues and more
- Perform other duties as assigned
Position Requirements:
- Be at least 18 years of age
- Must pass a criminal background check
- Must be fluent in English and Spanish languages (written and verbal)
- Be available and flexible for a shift during the hours of operation
- Strong organizational and time management skills
- Have developed a broad perspective to problems and can identify new, less obvious solutions.
- Adaptable to change in a fast-paced environment
- Complete work with a limited degree of supervision
- Strong verbal and written communication skills
- Basic computer skills and knowledge in Microsoft Office Suite Preferred
- Previous customer service/sales experience
- Must pass typing and basic computer literacy assessment
Hours:
- Training start date is 11/20/2024
- Training Hours will be 5am-1:30pm pacific time Monday-Friday (8am-4:30pm eastern time)
- Hours of Operation are 10am-7pm pacific time Monday-Friday (1pm-10pm eastern time)
Additional Information:
- Pay Rate: $15.50/hr
- This is a great seasonal role that can lead to other permanent opportunities with Elevation Connect
- This project is scheduled to conclude at the end of April 2025
- Due to the short tenure of this assignment, vacation days will not be granted during the assignment
Work at Home Requirements:
- Stable high-speed Internet connection at home, must be able to pass a speed test
- Must have a quiet home office with a door, zero background noise
- Must have own computer and USB headset
Technology Requirements:
- Windows PC
- Dual Core CPU (1.5GHz or better)
- 8GB RAM
- 20GB Free Disk space
- Windows 8.1, or 10
- macOS
- Intel Core i7, 2.3 Ghz
- 8GB RAM
- Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
- Chromebooks and Linux systems are not supported
- High-speed internet
- Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended)
- Latency from employee to data center should be under 150ms one-way
- Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable
- Satellite internet is not currently supported
- Wired USB Headset, camera and smartphone (for security ID only) required