Description:
WORK FROM HOME MEDICAID CALL CENTER—MUST LIVE IN THE STATE OF FL.
Training Starts Oct 31st- 9:00am-6:00pm EST
Production Hours- 11:00am- 8:00pm EST
Must complete BG and Fingerprints
Maintain a quality score of 95% or greater
Answer 80+ calls per day
Review and respond to all email communications no later than 24 hours from receipt.
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with LIBERTY’s Information Security Policies and Procedures.
Follow safety guidelines outlined by LIBERTY Dental Plan’s Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
- High School diploma or GED
- 1 Year Call Center Exp
- Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
- Basic mathematical skills
- Intermediate typing skills
- Other requirements include:
- Sitting for long periods of time
- Flexibility of schedule especially when overtime is in place
- Private/secured room without distraction
- Ability to multitask
- Specific to processing: Able to look for data entry differences
- Following written directions (emails, SOP documents)
- Self-motivation
- Ability to prioritize work
- Thinking outside the box and making judgement calls
- Ability to adapt to change
Job Type: Full-time
Salary: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent
Experience:
- Microsoft Office: 1 year
- Medical Claims: 1 year
Work Location: Remote
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Six months healthcare claims experience.
Work Location: Remote