POSITION OVERVIEW:
The Investor Accounting Manager’s primary role is to oversee all accounting processes across portfolios. This individual will be responsible for developing, refining, and managing day-to-day, monthly, and cyclical, and ad hoc accounting needs and functions. Primary tasks include but are not limited to overseeing all elements of remittance and portfolio reconciliation, as well as ensuring completion of all relevant investor forms and service transfers requirements. They will collaborate with all relevant servicing departments to establish a net-new mortgage servicer, as directed by the Head of Investor Reporting and Accounting. This person is an experienced industry professional with a strong working knowledge and understanding of investor accounting guidelines, calendars, processes and portfolio management and operations. This role will also be responsible the development of staff, management reporting, and maintaining accurate and up to date policies and procedures at CMG, including compliance with all regulations and policies, including CFPB, Fannie Mae, Freddie Mac and Ginnie Mae requirements. This position will also play a heavy role in optimizing current and developing operational processes and leading and collaborating with a team of investor reporting and accounting servicing professionals as well as corresponding internal and external servicing departments at CMG to design, build and enhance best-in-class processes.
ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:
- Assists with the design, build, and maintenance of the escrow operations ecosystem, including servicing systems, training, procedures, etc.
- Evaluates and implements technology solutions to streamline investor accounting processes and enhance data delivery accuracy.
- Oversee all accounting operations for the Fannie Mae, Freddie Mac, Ginnie Mae or Private investor portfolios, including portfolio remittances, daily and monthly reporting, interim and cutoff reporting, and account reconciliation and clearing.
- Ensure completion of all remitting and reconciliation activities within the respective SLA timeline.
- Proactive custodial account management and effective research/resolution of variances/opens items identified through the reconciliation process.
- Serve as the primary contact for clients, internal/external business partners, and GSEs for all reporting and financial purposes
- Lead the gathering of internal or external audit requests for information and be the primary contact for the auditors as needed
- Perform test of cash research to identify potential cash and non-cash items that contribute to differences between the adjusted bank balances and the cash book.
- Assist in training and staff development, performance reviews, and disciplinary actions
- Collaborate with other servicing departments and make recommendations in building or improving new or current processes and controls to improve the efficiency of operations.
- Stay current on upcoming changes from the GSE’s and determine impacts on system and operational processes.
- Meets established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.
- Perform any other related duties as assigned by management.
QUALIFICATIONS AND EXPERIENCE:
- Strong working knowledge of GSE (FHLMC, GNMA, FNMA) databases and mortgage servicing platforms
- Proficiency with investor accounting principles, concepts, remitting calendars, and industry standards
- The ability to work independently in a fast-paced, deadline-driven environment.
- Organized and detail oriented, can manage multiple priorities, strong sense of urgency and follow through
- Sound judgment, ability to think critically.
- Advanced Excel skills.
- Ability to communicate and interpret complex information effectively in both verbal and written forms.
- Proven experience leading end-to-end Investor Accounting operations & managing multiple verticals.
- Ability to have a cross-functional impact across the servicing operation.
- A willingness to hustle, learn, and adapt quickly to working in a fast-paced, fluid environment.
- Excellent leadership skills to direct, guide, and motivate a growing service operation.
- Ability to work independently and as a member of high performing team.
- Commitment to excellence and extraordinary standard
- Ability to engage with direct reports, lateral colleagues, and managers to achieve goals and objectives.
SUPERVISORY RESPONSIBILITIES: Yes.
Direct Reports: Yes.
PHYSICAL and ENVIRONMENTAL CONDITIONS
Standard office environment, equipment and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to work overtime to complete assigned tasks.
CMG pays a competitive salary which ranges from $105,000 to $110,000. Factors that affect salary may include: Investor Accounting Manager experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customer’s, and education.
CMG Financial is an equal opportunity employer and does not unlawfully discriminate in employment decisions. CMG will consider all qualified applicants without regard to race, religion, national origin, sex, age, veteran status, disability, familial status, marital status, actual or perceived sexual orientation, or actual or perceived gender identity. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of CMG Financial or reach out to [email protected].