Care Advocate II – Community Health Worker – Seattle Eastside and Portland/Vancouver Areas
Field-Based position in Seattle Eastside and Portland/Vancouver Areas
- This is a field-based position with frequent in-state travel required.
- Must have reliable transportation and you must be located within the areas of the serviced facilities to be considered for this role.
- Must be able to meet the required patient visits per day.
Seattle – Eastside Area:
UW Medical – Seattle, Evergreen – Seattle, Harborview Medical – Seattle, Swedish Medical – First Hill, Swedish Medical – Cherry Hill, Virginia Mason – Seattle, Overlake Medical – Seattle
Portland/Vancouver – Metro Area:
Legacy Salmon creek, PeaceHealth Southwest, Legacy Emmanuel, Legacy Good Samaritan, Legacy Meridian Park, Adventist Health Medical, OHSU, Providence Portland.
Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.
Who We Are Looking For:
Every day, Cambia’s dedicated team of Care Advocate’s are living our mission to make health care easier and lives better.
The Care Advocate II participates in the integrated approach to care management for members. We’re seeking a compassionate and motivated individual to join our care management team as a Community Health Worker. In this role, you’ll play a vital part in our integrated approach to care management, working closely with members to help them achieve their personal health outcomes.
Are you passionate about helping others achieve their health goals and improving their overall well-being? Do you thrive in a collaborative environment where you can work closely with others to make a positive impact on people’s lives? then this role may be the perfect fit for you!
What You Bring To Cambia:
Qualifications:
- Associate’s degree
- Clinical certification such as a CNA, Medical Assistant
- 5 years of health-related experience including at least 2 years of Care Advocate or similar experience or an equivalent combination of education and experience.
Skills and Attributes:
- Excellent communication and interpersonal skills, with the ability to empathetically engage with diverse individuals on sensitive topics, while maintaining confidentiality.
- Strong customer service skills, including active listening, patience, and problem-solving, with a focus on delivering exceptional member experiences.
- Proficient in administrative tasks, including data entry, organization, and computer skills (Microsoft Office, Outlook, internet research), with the ability to prioritize multiple tasks and manage workload effectively.
- Ability to work independently, prioritize tasks, and meet deadlines, with a proactive approach to taking on additional projects and developing new skills.
- Basic knowledge of medical terminology, clinical services programs (e.g., Utilization Management, Care Management, Disease Management), and health-related topics, with the ability to understand clinical documentation and make informed referrals.
- Strong collaboration and teamwork skills, with the ability to work effectively with others, contribute to team success, and engage members in their healthcare journey.
- Proven ability to motivate and empower others to take action regarding their health, with a creative and solution-focused approach to addressing complex member needs and issues.
What You Will Do at Cambia:
- Reach out to members through phone or email to engage them in health-related activities and programs, using motivational interviewing and behavioral change principles to encourage participation.
- Educate members on preventive screenings, discharge and treatment plans, and provide tools and resources to support their health goals.
- Collaborate with Care Managers to identify and refer members to appropriate resources, ensuring their needs are met and connecting them with licensed clinical staff as needed.
- Use our care management platform to record and track member interactions, ensuring seamless communication and coordination of care.
- Provide support and guidance to members in complex healthcare situations, such as hospital discharge or skilled nursing facility admission.
- Empower members to make informed healthcare decisions, navigate care options, and take actions to improve their well-being and prevent/minimize disease.
- Identify areas for program improvement and provide recommendations for solutions, supporting the Clinical Services Team with activities such as program communications and training.
The starting hourly range for this role is $26.80 – $34.00/hour, depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The current full salary range for this role is $26.80 – $45.00 an hour.
The bonus target for this position is 5%.
About Cambia
Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we’re helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.
Why Join the Cambia Team?
At Cambia, you can:
- Work alongside diverse teams building cutting-edge solutions to transform health care.
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in Cambia-supported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.
In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:
- Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
- Annual employer contribution to a health savings account.
- Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
- Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
- Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
- Award-winning wellness programs that reward you for participation.
- Employee Assistance Fund for those in need.
- Commute and parking benefits.
Learn more about our benefits.
We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.