Background
Movn Health is looking for a Clinical Operations Specialist to assist in preparing patient charts and facilitate easier, faster patient enrollments, thus achieving our mission. Through your timely support you will be assisting Movn Health in achieving its mission of equitable access to high quality cardiovascular care. This role involves operational efficiency, accuracy in patient records, and proactive engagement with patients to support the clinical team.
Responsibilities
- Perform timely and accurate insurance verification for new and returning patients.
- Ensure accurate entry of patient demographic, insurance, and medical data as part of patient record on Movn platforms
- Call patients to confirm upcoming appointments and remind them of necessary pre-appointment tasks (e.g., forms), reschedule appointments as needed.
- Answer inbound calls from prospective patients and address their questions about the Movn program.
- Explain Movn Health’s program details to patients, guide them through the enrollment process, and schedule care manager appointments.
- Ensure that the patient receives a detailed explanation of Movn Health’s services.
- Transfer calls to other team members to facilitate enrollment.
- Coordinate with other team members to assist with overflow tasks, ensuring smooth day-to-day operations.
- Send faxes to providers with updates on patient progress, as requested by clinical team.
Requirements
- 2+ years of experience in a medical assistant or care coordination role at a physician or cardiology practice
- Ability to work in a fast-paced environment with little direction