Customer Service Representative for Manufacturing
Remote – Preferred candidates be located in Eastern or Central time zone US
Job Summary
Provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints.
Key Job Responsibilities
- Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.
- Provides customer services relating to sales, sales promotions, and communications.
- Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc. and maintaining metrics goals. Resolves more complex complaints escalated by customer/sales force.
- Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs.
- Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes.
- Enter orders in SAP, attached documents and send acknowledgments
- Respond to customer requests via phone or email
- Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels)
- Maintain scheduling agreements &/or Qty contracts
- Work with accounting to resolve receivable issues
- Entry and track of customer complaints
- Overall Support for Sales &/or Plant
- Stocking Agreements, subject to certain facilities
- Consignment Agreements, subject to certain facilities
- KANBAN
Requirements
- HS diploma required (secondary degree preferred)
- 1-3 years of relevant work experience required
- Experience in manufacturing industry strongly preferred
- Excellent Customer Service focus and ability to remain productive under pressure
- Strong computer skills; Microsoft Suite of products.
- Strong written and oral communication skills.
- SAP experience preferred.
Equal Opportunity Employer
Nearest Major Market: Elkhart
Nearest Secondary Market: South Bend
Job Segment: Customer Service Representative, Materials Science, SAP, ERP, Customer Service, Science, Technology