OnTrac is hiring part-time Customer Care Associates!
Start Date: October 2nd Orientation, Training starts October 7th
Location: Remote
Are you looking for a chance to make a difference for others? Do you believe in providing outstanding customer service?
If you find reward in serving others and solving problems, consider joining the OnTrac Customer Care Team!
At OnTrac, we truly care about our customers’ experience. As our business continues to grow, so does our need for high quality Customer Care Associates.
If you like to help others, have a strong sense of empathy, enjoy a fast-paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!
What our Customer Care Associates do daily:
- Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery.
- Document the delivery flow of a package into our tracking system.
- Assist customers, consumers, and delivery drivers throughout the lifecycle of a package delivery.
- Partner with our regional facilities to create an outstanding customer experience.
- Troubleshoot, research, resolve or escalate issues as necessary.
- Participate in continuous improvement efforts to help grow the business.
How you’ll be rewarded as a Customer Care Advocate:
- Fun work environment with opportunity for career advancement
- Friendly and creative Recognition and Reward programs
What you’ll need to be a successful Customer Care Associate:
- The ability to multi-task on a computer using multiple computer applications while on a phone call.
- Availability to work a variety of work shifts
- The ability to talk with customers, listen attentively to concerns, express empathy and research problems for resolution.
- Strong written and verbal communication skills. Attention to details and data entry/typing 30 wpm (including 10 key)
- Successfully pass a pre-employment background and equipment check
- Reliable internet connection
- Reliable Windows PC – must have 8GB RAM
This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job, however, management may revise job and tasks based on business needs including emergencies, staffing needs and workload.
LaserShip, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, “OnTrac” or the “Company”) is an equal opportunity employer.