Company Description
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.
When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.
Explore life at Fortune Brands here.
Job Description
As the Bi-Lingual Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. After over 200 hours of paid virtual training in Moen products you will provide world-class customer service to our consumers.
Prior to the completion of training, to ensure you are ready for the role, and to make sure you are ready to assist our customers, you will be paired with a tenured teammate to prepare for success in your new career.
Moen offers a competitive starting rate of $18/hour with the possibility of overtime and benefits from day one, which include medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. Our Contact Center offers their employees an exclusive self-led career development program with rewarding pay increases.
This position is 100% remote and Moen provides all the necessary equipment for you to be successful!
If this sounds like the position for you, our next training will begin October 28, 2024. Training is Monday through Friday, 9:00 am-5:30 pm EST. After completion of training, the schedule remains Monday through Friday with with start times rotating on the half hour between 8:00 am- 10:30 am EST (or the equivalent for your time zone) on a weekly or every other week schedule.
What you will be doing:
- Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
- Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories.
- Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
- Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
- Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
- Maintains professional composure during interactions
- Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
- Records consumer demographics, product information, and troubleshooting efforts as required
- Performs other duties and/or special assignments as needed
Qualifications
- High School diploma or equivalent required
- 2 years’ experience in a customer service environment required; call enter experience preferred
- Excellent professional communication skills required.
- Must read, write, and speak both English and Spanish proficiently
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
- Must be able to thrive in a work environment that demands high-level focus, low-mobility, and high observation
- Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
- Must be available for training July 29, 2024* through August 23, 2024*,
- Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if needed
- Incumbent must meet internet speed requirements, pass background check and drug screen, have a safe and secure workspace, and follow department Remote Work Policy
Additional Information
Benefits
- 100% Remote Position
- Diverse, inclusive, and welcoming culture with Employee Resource Groups
- Self-led career development program with rewarding pay increases
- Annual merit increases and company bonus opportunities
- Medical, dental, and vision coverage from day one
- Paid time off from day one
- Tuition Reimbursement
- 401(k) with company match up to 3%
- Profit Sharing
Additional information
- All your information will be confidential according to EEO guidelines.
- The salary range for this position is $33,900 – $41,420 with a typical starting pay of $35,500
Company Description:
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.
Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN.
To learn more, visit FBIN.com.
Equal Employment Opportunity
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.