Description
TASKS AND RESPONSIBILITIES:
- Takes inbound phone calls to our clients to obtain patient billing information.
- Sort incoming return patient mail and return patient statements with info electronically.
- Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.
- Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
- Performs adjustments on accounts and recommends necessary changes to the supervisor.
- Completes all weekly / monthly reports according to schedule.
- Performs other tasks as assigned by the supervisor to support the goals of the organization.
Qualifications
Skills
Preferred
English written/verbal
Intermediate
Communication Skills
Intermediate
Behaviors
Preferred
Innovative
: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Team Player
: Works well as a member of a group
Enthusiastic
: Shows intense and eager enjoyment and interest
Dedicated
: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Flexibility
: Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion
: Inspired to perform well by the completion of tasks
Self-Starter
: Inspired to perform without outside help
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
Required
1 year:
Collections Experience
1 year:
Call Center Experience
1 year:
Medical Billing
3-5 years:
Customer Service