Technical Support Representative – Work at Home
This position requires newly hired Remote Technical Support Representative
Pay rate: $19.25/hour
Availability to work shifts as scheduled during following operating hours: Mon-Fri 7am-11pm CST, Sat/Sun 9am-9pm CST
Make money moves with Asurion! $19.25 per hour is the guaranteed minimum pay with a monthly bonus of up to $550!
Asurion offers affordable medical, dental and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location)
At Asurion, we don’t just provide customers with exceptional service—we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
Our technical support reps are solution driven. They build authentic relationships with customers, manage one-on-one conversations via chats, emails and over the phone and get to know each customer’s specific needs. Our team works hard to service each customer the best experience with their technology.
As a technical support representative, here’s what you can expect to do:
- Evaluate and troubleshoot customer concerns
- Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
- Explain device capabilities
- Assist customer in filing claims
- Meet goals and grow from feedback and coaching
- Utilize call center technology to troubleshoot, input, track and report customer issues
Here’s what you’ll bring to the team:
- High school diploma or equivalent
- 18 years of age or older
- Customer service experience
- Distraction-free work environment with home office or designated workspace
- High speed internet (minimum requirements of 10MBPS download/5MBPS upload)
- Must reside in one of the following states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
- Ability to retain knowledge– Learns and memorizes product information and customer information
- Attention to Details – Provides care and attention to every customer issue.
- Friendly, Professional, Respectful – Projects a warm and friendly demeanor, exhibits professionalism and respect. Skilled in politely addressing customers, showing patience and empathy in resolving customer concerns
- Flexible – Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordingly
- Organization – Multitasks with speed and accuracy
- Problem Solving – Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
- Dedication– Reliable track record in attendance and performance
- Ability to spend 4-8 hours per day sitting and working at a computer
- Computer literacy (type 25-35 words per minute and learn call center software)
- A passing hiring assessment (soft skill scenario modeling and product knowledge)
- Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
- Bilingual skills are a plus
We take care of you (benefits/perks):
- Competitive pay and inclusive benefits
- Career growth opportunities
- Ongoing training to grow your skills
- And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health